Program Management Section Head (Customer Service)

Primary Responsibilities:

• Responsible for overall account management of assigned customers/accounts
• Responsible for revenue and organic growth targets
• Responsible for RFQ and pricing, legal affairs, negotiations (in any assigned area)
• Responsible for understanding and driving the customer/account P&L (sales, margins, mark- ups), contribution goals, inventory goals and any other specific cost drivers.
• Responsible for building and maintaining good working relationship with assigned customer through consistent, timely and accurate data feed
• Responsible to understand customer contracts and the relation to actual production and processes
• Be the key channel of communication for customers and act as escalation in the event of customer issues
• In charge of customer´s satisfaction reviews and corrective actions
• PIC and coordinator for hosting all customer visits
• Lead customer programs and cross functional management, working closely with project managers to meet customer’s requirements and objectives (Example: VA/VE, NPI, Transfer programs)
• Identify & develop profitable new business opportunities through market research and funnel generation
• Work closely and maintain good working relationships with ASE global sales team to identify and drive opportunities

Qualification & Experience:

• Degree with minimum 5 years’ working experience

• Assertive and self-motivated with the ability to work independently and in a team environment

• Excellent presentation skills and preparation of presentation materials

• Ability to interact with all levels/positions including Senior Positions

• Fluent in BOTH English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.

• Strong problem-solving skills, and numerical analytical skills. Meticulous and detail oriented.

• Understanding of product development life cycle and supply chain processes such as forecasting, planning, inventory management, operations, manufacturing, procurement, sourcing, transportation and warehousing.