Program Manager - Admin

Key Responsibilities:

1. Hard Services Management (Technical Operations):
   • Oversee operations and maintenance of allcritical engineering systems, including:
   • HVAC systems (chillers, AHUs, FCUs)
   • Electrical systems (HT/LT panels, transformers, UPS, DG sets)
   • Plumbing systems, STP/ETP, water management
   • Fire life safety systems (hydrants, sprinklers, alarms)
   • Building Management Systems (BMS)
   • Ensurepreventive and predictive maintenance programsare implemented and tracked.
   • Maintainzero downtimefor critical systems through proactive monitoring.
   • ManageAMC contracts, vendor SLAs, and performance reviews.
   • Lead energy optimization and cost reduction initiatives.
2. Soft Services Management:
   • Manage housekeeping, pest control, landscaping, faade cleaning, and waste management.
   • Ensurehigh hygiene standardsacross all areas including workspaces, washrooms, cafeterias, and common areas.
   • ImplementSOPs and service benchmarksfor consistent service delivery.
   • Conduct regular audits and drive continuous improvement.
   • Overseecafeteria operations and vendor performance(if applicable).
3. Workplace Experience, Events Client Visits:
   • Plan and executecorporate events, leadership visits, and town halls.
   • ManageVIP visits, audits, and client walkthroughsensuring world-class experience.
   • Coordinate workspace readiness, branding, and hospitality services.
   • Ensure seamlessmeeting room management and space utilization.
   • Drive initiatives to enhanceemployee experience and engagement.
4. ESG (Environmental, Social, Governance) Sustainability:
   • Lead ESG initiatives aligned with frameworks such asGRI, BRSR, and ISO 14001.
   • Drive programs on:
   • Energy efficiency and carbon footprint reduction
   • Waste segregation and recycling
   • Water conservation
   • Track and report ESG KPIs and metrics.
   • Support sustainability certifications such asLEED / IGBC / WELL.
5. CSR (Corporate Social Responsibility):
   • Coordinate CSR initiatives such as:
   • Community outreach programs
   • NGO partnerships
   • Donation drives and employee volunteering
   • Ensure alignment with company CSR strategy and compliance requirements.
   • Track CSR impact and reporting metrics.
6. Compliance, Risk Governance:
   • Ensure adherence to allstatutory and regulatory requirements, including:
   • Fire safety norms
   • Electrical safety compliance
   • Labor laws and vendor compliance
   • Maintain alllicenses, permits, and audit documentation.
   • Conduct internal audits and support external audits (ISO, ESG, statutory).
   • DriveBusiness Continuity Planning (BCP)and emergency preparedness.
7. Vendor Builder Management:
   • Manage relationships with:
   • Landlords/builders/developers
   • Facility vendors and service providers
   • Oversee lease compliance and coordinate with builders on:
   • Fit-outs and handovers
   • Infrastructure issues
   • Ensure vendor SLAs, KPIs, and contractual obligations are met.
8. Work Order Asset Management:
   • ManageCMMS/CAF toolsfor:
   • Work order tracking and closure
   • Preventive maintenance scheduling
   • Asset lifecycle management
   • Ensure timely resolution of service requests.
   • Maintain asset registers and documentation.
9. Financial Budget Management:
   • Prepare and managefacility budgets (OPEX CAPEX).
   • Track expenses, identify cost-saving opportunities, and optimize spend.
   • Manage procurement processes and vendor negotiations.
   • Ensure adherence to financial controls and audit requirements.
10. People Management Leadership:
    • Lead and manage a team of:
    • o Engineers
    • o Supervisors
    • o Soft service staff
    • Drive performance management, coaching, and development.
    • Ensure high levels ofteam engagement and productivity.
    • Manage staffing, rostering, and manpower planning.
11. Stakeholder Management:
    • Act as akey interface between business units, leadership, and vendors.
    • Build strong relationships with internal stakeholders to understand requirements.
    • Provide regular MIS reports and dashboards to leadership.
    • Handle escalations and ensure high stakeholder satisfaction.
12. Training Capability Development:
    • Conduct training programs for:
    • o Safety and emergency response
    • o SOP adherence
    • o Technical skill enhancement
    • Ensure all staff are trained on compliance and operational standards.
    • Drive awareness programs on ESG, safety, and workplace policies.
13. Safety, Security Business Continuity:
    • (Additional critical area often missed adding this as a strong differentiator)
    • Ensure implementation ofEHS (Environment, Health Safety)standards.
    • Conduct mock drills (fire, evacuation, disaster recovery).
    • Oversee physical security systems and protocols.
    • Develop and maintainBCP plans and crisis management frameworks.
14. Key Performance Indicators (KPIs):
    • SLA adherence and service delivery quality
    • System uptime and maintenance compliance
    • Cost optimization and budget adherence
    • ESG targets and sustainability metrics
    • Audit scores and compliance levels