Program Manager – Assertive Community Treatment (ACT)

Location: Cecil County, Maryland
Job Type: Full-Time
Work Location: In Person
Schedule: Flexible schedule; some evenings, weekends, and holidays as needed

Upper Bay Counseling & Support Services (UBCSS) is seeking an experienced Program Manager to oversee the day-to-day operations of our Assertive Community Treatment (ACT) Team in Cecil County, Maryland.

This is an excellent opportunity for a licensed mental health professional who is passionate about clinical leadership, community-based behavioral health services, and helping adults with Serious and Persistent Mental Illness (SPMI) achieve greater stability, independence, and recovery.

As Program Manager, you will oversee program operations, support a multidisciplinary team, coordinate services, and provide direct care in the community approximately 50% of the time.

Why Join UBCSS?

• Meaningful work supporting individuals with serious mental health needs
• Leadership opportunities within a multidisciplinary behavioral health program
• Flexible scheduling
• Collaborative and supportive work environment
• Comprehensive benefits package, including health, dental, and vision insurance

What You’ll Do

Program Leadership & Operations

• Oversee the day-to-day operations of the ACT Team.
• Provide leadership, guidance, and supervision to program staff.
• Coordinate staffing, workflow, and service delivery to ensure program effectiveness.
• Monitor program performance and support continuous quality improvement.
• Ensure services are delivered in accordance with applicable regulations and organizational policies.

Clinical & Community-Based Services

• Provide direct care in the community approximately 50% of the time.
• Support individuals with SPMI in achieving treatment, rehabilitation, and recovery goals.
• Participate in clinical assessments, treatment planning, crisis intervention, and care coordination as appropriate.
• Promote community integration, independence, and continuity of care.

Team Collaboration

• Coordinate care and communicate effectively with the multidisciplinary team.
• Support collaboration among clinical, medical, rehabilitation, and administrative staff.
• Help ensure individuals receive coordinated, person-centered services.
• Provide guidance to staff in addressing client needs and managing complex situations.

Documentation & Compliance

• Maintain accurate and timely documentation using an electronic medical health record (EHR).
• Ensure program activities comply with applicable Maryland COMAR regulations.
• Support quality assurance and adherence to clinical and operational standards.