Program Manager (Business Consulting)

The Program Manager is responsible for leading and overseeing complex, cross-functional programs that support clients' strategic business objectives. This role ensures the successful planning, execution, governance, and delivery of consulting engagements, transformation initiatives, and organizational change programs. The Program Manager serves as the primary liaison between clients, consulting teams, and internal stakeholders, ensuring business outcomes are achieved within agreed scope, timelines, budget, and quality standards.

The ideal candidate possesses strong consulting, program management, stakeholder engagement, and change leadership experience with the ability to manage multiple workstreams simultaneously while driving measurable business value.

Key Responsibilities

Program Leadership & Delivery

• Lead end-to-end delivery of large-scale consulting and transformation programs.
• Develop and maintain program roadmaps, milestones, budgets, resource plans, and governance frameworks.
• Monitor program performance against objectives, timelines, budgets, risks, and success metrics.
• Ensure workstreams are effectively coordinated to achieve overall program outcomes.
• Establish and maintain program management standards, methodologies, and best practices.

Client & Stakeholder Management

• Serve as the primary point of contact for senior client stakeholders and sponsors.
• Build trusted advisory relationships with clients through proactive communication and strategic guidance.
• Facilitate executive steering committee meetings, project reviews, and governance forums.
• Manage stakeholder expectations and drive alignment on program objectives and priorities.

Strategic Consulting & Business Transformation

• Translate business strategies into executable transformation roadmaps.
• Support organizational design, process improvement, digital transformation, operating model enhancement, and change initiatives.
• Identify business opportunities, risks, and dependencies affecting program success.
• Provide insights and recommendations to improve business performance and operational effectiveness.

Program Governance & Risk Management

• Establish governance structures, reporting mechanisms, and decision-making frameworks.
• Identify, assess, and mitigate program risks, issues, and dependencies.
• Escalate critical concerns appropriately and develop mitigation strategies.
• Ensure compliance with contractual obligations, company policies, and client requirements.

Financial & Resource Management

• Manage program budgets, forecasts, and financial performance.
• Coordinate resource allocation across consulting teams and functional groups.
• Monitor project profitability, utilization, and overall program health.
• Support proposal development, scoping exercises, and statements of work when required.

Change Management & Adoption

• Partner with change management and business leaders to drive adoption of new processes, systems, and ways of working.
• Develop stakeholder engagement and communication strategies.
• Monitor readiness, adoption, and benefits realization throughout the program lifecycle.

People Leadership

• Lead and mentor project managers, consultants, and cross-functional team members.
• Foster a culture of collaboration, accountability, continuous improvement, and client-centricity.
• Support talent development, coaching, and performance management activities.

Qualifications

Education

• Bachelor's degree in business administration, Management, Industrial Engineering, Information Technology, Human Resources, Organizational Development, or related field.
• Master's Degree or MBA is an advantage.

Experience

• Minimum 8-10 years of progressive experience in consulting, business transformation, project management, or program management.
• At least 3-5 years of experience managing large-scale, enterprise-wide programs.
• Experience working within a consulting, professional services, technology, or business advisory environment.
• Proven track record of delivering complex, multi-workstream transformation initiatives.

Certifications (Preferred)

• PMP (Project Management Professional)
• PgMP (Program Management Professional)
• PRINCE2 Practitioner
• Agile, Scrum, SAFe, or equivalent certifications
• Prosci Change Management Certification (preferred)