Program Manager Business Partner

Job Title: Program Manager - Business Partner 
Role SummaryThe Program Manager will be the primary point of contact for Company business partner campuses responsible for onboarding new partners, enabling campus-level business development, and building strong, well-trained counsellor teams that drive enrollments. This is a high-ownership, field-facing role combining program management, partner relationship management, and sales enablement.

Preferred  Experience : 3 - 5years, in managing education network centers.
**Currently Working in:**Most preferred : BIA, TIME, APTECH, ARENA, LAKME, NIIT , MAAC, unacademy, Kidzee, euro kids, poddar International schools,   
Key Responsibilities1. Partner Onboarding

• Manage end-to-end onboarding of new business partner campuses — documentation, infrastructure readiness, systems setup, and compliance with Company operating standards.
• Conduct orientation sessions for partner leadership and staff on Company processes, curriculum, brand guidelines, and quality benchmarks.
• Ensure each new campus is fully operational and audit-ready within defined onboarding timelines (e.g., 30/60/90-day milestones).

2. Campus Business Development Support

• Work with campus owners to create, execute and monitor 30-60-90 day business plan.
• Work closely with partner campus owners/managers to build and execute local student acquisition and lead-generation plans.
• Support campuses in setting enrollment targets, tracking funnel performance, and identifying growth levers (school/college tie-ups, local marketing, referral programs, community outreach).
• Share best practices and successful playbooks across campuses; identify and replicate high-performing strategies.
• Monitor campus-wise business performance (leads, conversions, revenue) and provide data-backed recommendations.

3. Counsellor Training & Capability Building

• Design, deliver, and continuously improve training programs for campus counsellors — covering consultative selling, objection handling, course/product knowledge, and CRM/lead management discipline.
• Conduct regular refresher trainings, role-plays, and certification assessments for counsellors.
• Build training toolkits, scripts, FAQs, and SOPs to standardize counselling quality across campuses.
• Track counsellor performance (conversion ratios, follow-up discipline) and coach underperforming teams.

4. Program & Relationship Management

• Act as the single point of contact between HQ and assigned partner campuses, ensuring smooth communication and issue resolution.
• Conduct periodic campus visits/audits to assess operational, academic, and business health.
• Prepare and present regular performance reports, dashboards, and reviews to leadership.
• Ensure partner campuses adhere to brand, quality, and compliance standards.
• Identify risks (partner dissatisfaction, underperformance, compliance gaps) early and drive corrective action plans.

Required Qualifications & Experience

• Graduate/Postgraduate in Business Administration in sales and marketing.
• 3–5 years of experience in program management, franchise/channel partner management, business development, or sales training — preferably in education, EdTech, or vocational training sectors
• Prior experience managing multi-location teams or partner networks strongly preferred
• Experience designing and delivering sales/counsellor training programs is a strong plus

Key Skills & Competencies

• Strong stakeholder and relationship management skills
• Business acumen with a bias for data-driven decision-making
• Excellent training and facilitation skills
• Sales/counselling process expertise (admissions or B2C sales background helpful)
• Strong communication and presentation skills
• Ability to travel across partner campuses (as and when required)
• Proficiency in MS Excel/Google Sheets, CRM tools, and dashboard reporting
• High ownership, problem-solving mindset, and ability to work independently in a fast-scaling environment