Program Manager, Business Process & Software

What to Expect

Tesla’s Commercial Energy Service Operations team operates & maintains deployed assets including PV, behind-the-meter & front-of-meter storage, and electric vehicle charging infrastructure globally.

As a Program Manager within the Service Operations Technology team, you will solve operational challenges using business process & software solutions. You will design and implement business process that converts business strategy to operational execution. You have a highly analytical and innovative mind. Success and accomplishment drive you and you are known for your fresh thinking and ability to view a situation from all perspectives. You will work closely with cross-functional teams including IT, product management, sales, remote & field service operations, service engineering, and finance to ensure requirements are met and well-integrated.

You will work toward the team’s overarching goal to ensure business processes are efficient, scalable, & systemized. You will take a holistic view of business situations to ensure root problem statements are identified and business requirements are clear. This role may require some travel, as you will work with many teams. A wide degree of creativity, ownership and self-motivation is expected.

What You'll Do

• Program Management: Lead end-to-end planning, development, execution, and maintenance of business systems and programs that support organizational goals
• Requirements Gathering: Conduct interviews, workshops, and surveys with stakeholders to gather, document, and analyze business needs
• Documentation & Reporting: Maintain detailed documentation of system configurations, process flows, user stories, system requirements, and training materials
• Process Improvement: Identify opportunities to enhance and optimize business systems and processes, driving efficiency, scalability, repeatability, and innovation within the organization
• Communication: Maintain clear and consistent communication with stakeholders at all levels of the organization. Prepare and present program updates, performance metrics, and system outcomes to leadership
• System Testing & Validation: Lead user acceptance testing (UAT) to ensure system functionality aligns with business needs
• Compliance: Ensure all business systems meet regulatory, security, and compliance requirements

What You'll Bring

• Minimum of 5-7 years of experience in program management involving business systems
• Strong understanding of business processes, system architecture, and integration strategies
• Excellent leadership, communication, and interpersonal skills
• Experience in leading cross-functional programs
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Must be able to understand complex information and communicate said information to individuals with diverse professional backgrounds

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$88,000 - $162,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.