Program Manager – Business Transformation

About the role

A hands-on program and project manager in the PMO who takes improvement and transformation programs from planning through execution, audit and measurement. Reporting to the Chief Sales & Marketing Officer, the role works across a broad spectrum of the commercial organization — designing new customer processes, running planning sessions through to scorecard management, leading digital transformation projects, and partnering with functional heads — applying disciplined program governance and structured improvement methods (e.g. DMAIC) to deliver measurable, sustained business results. This is a hands-on, execution-first role, not an advisory or report management one. This manager leads from the front: getting into the operational detail and solutions, and personally driving programs to completion. Operating through a matrix, they collaborate and navigate cross-functional owners who do not report to them and hold those owners and themselves accountable to concrete tasks and KPIs.

Key responsibilities

• Translate strategic priorities into structured programs: charters, scope, milestones, resource plans, and risk/issue logs.
• Run governance from initiation to closure: steering committees, stage gates, and status reporting.
• Design and re-engineer new customer processes end-to-end e.g., the lead-to-loan journey, onboarding, KYC and loan releasing.
• Apply DMAIC to cut defects, cycle time and cost; set process-capability baselines and control plans (e.g. qualification, document submission, contactability, turnaround time).
• Lead digital transformation projects including CRM, Sales workflow automation, digital platform revamps, BPO/contact-center enablement, dashboards, or holistic marketing programs.
• Run vendor selection and manage delivery against defined business outcomes.
• Facilitate planning sessions and cascade goals (OGSM/OKR) into scorecards and KPIs.
• Own the scorecard cadence: define metrics, curate dashboards, publish on schedule, and drive management review.
• Partner with functional heads to deliver joint outcomes; assist the Head of Marketing to orchestrate holistic, multi-channel campaigns from planning through measurement.
• Define success metrics and benefit-realization targets up front, then measure actual against plan; audit delivered programs and verify gains are sustained after hand-over.

About you

• Prior Project Manager experience is required.
• Excellence in project management is essential — disciplined planning, tracking, and relentless follow-through to completion.
• Bachelor's degree in engineering, business, operations or a related field; Master's/MBA an advantage.
• Minimum 5 years' relevant experience; financial services, lending, BPO or operations experience preferred.
• Certifications ideal, not required: Lean Six Sigma Black Belt; and/or a recognized project/program management certification (PMP, PgMP or PRINCE2).
• Demonstrated end-to-end ownership: planning → delivery → audit → measurement.
• Excellent leadership, organizational and stakeholder-management skills (essential).
• Strong analytics: process mapping, data analysis and BI/dashboards; comfortable with CRM and workflow-automation tools.
• Excellent facilitation and executive-level communication, in Filipino and English.