Program Manager - Career Services

About the Organization: The MassHire North Shore Career Center (MHNSCC) is a regional multi-partner one-stop organization that provides quality workforce services to companies and job seekers in the North Shore region. The MHNSCC operates under the direction of the MassHire-North Shore Workforce Board (MHNSWB) and the Mayor of the City of Salem, MA, which is the grant recipient and fiscal agent of funds received. As part of the Massachusetts MassHire system the MHNSCC exemplifies, in all aspects of work, the four MassHire values of Collaboration, Respect, Reliability, and Ingenuity.

Position Summary:

The Program Manager – Career Services leads the implementation and oversight of federal and state-funded workforce development programs including but not limited to WIOA, YouthWorks, and Connecting Activities. The position is responsible for program operations, staff supervision, compliance, performance monitoring, and continuous improvement while collaborating with regional workforce partners to expand career pathway opportunities for all customers, with a specific focus on youth.

This role serves as a key link between direct service delivery and regional program strategy ensuring that participants receive coordinated high-quality support from initial engagement through career placement. The Program Manager also plays a critical role in building and sustaining employer and community partnerships that create meaningful work-based learning opportunities while fostering an equitable inclusive environment that reflects the diverse needs of the North Shore residents. Success in this role requires balancing hands-on team leadership with strategic oversight of grant compliance and performance outcomes across multiple funding streams.

Reports to:

The MassHire-North Shore Career Center Deputy Director

Primary Responsibilities:

· Provide leadership, direction, and direct supervision of the Career Coaching Advisors in the MassHire Lynn satellite office with specific focus on youth services.

· Supervise and guide the team providing daily staff management, workload coordination, performance expectations, and professional development to ensure effective implementation of MassHire programs and initiatives.

· Maintain ongoing communication with the team at the MassHire North Shore Workforce Board ensuring that grant deliverables, reporting requirements, and program objectives are completed accurately, efficiently, and in accordance with funding requirements and policies.

· Direct the implementation and continuous improvement of the MassHire career pathway programs for high school students including employer engagement, student internships, work-based learning opportunities, career exploration, and workforce preparation activities to ensure alignment with federal, state, and local requirements.

· Ensure youth program operations meet established performance goals and comply with applicable regulations including eligibility determination, documentation, reporting, and monitoring requirements.

· Collaborate with contracted youth service providers and regional partners to expand employer engagement strategies and increase access to internships and career-connected learning opportunities.

· Support the successful implementation of workforce development initiatives serving unemployed, underemployed, and dislocated workers.

· Perform other responsibilities and duties as assigned.

· Commit to the MassHire values of Collaboration, Respect, Reliability, and Ingenuity.

Qualifications and Requirements: The requirements listed below are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the position.

Education and/or Experience:

· Education: minimum of a bachelor’s degree in a related field preferred; may be replaced with solid successful experience in similar projects and operations;

· Experience: minimum of three (3) years of progressive management experience in workforce development, youth services, education, career pathways, or a related field.

Core Skills and Abilities:

· Strong understanding of Environmental Justice populations in Massachusetts and Diversity, Equity, and Inclusion issues for effective interface within communities on the North Shore;

· Exceptional professional communication and presentation skills, both verbal and written, demonstrated using various technology platforms such as Microsoft Office (PowerPoint, Excel, Word, etc.) and other industry-specific software as well as through in-person meetings;

· Excellent attention to detail combined with strong problem-solving and critical thinking skills as well as a high-growth mindset;

· Ability to set, execute, and report based on established timelines.

Language Skills: Bilingual (English/Spanish) Preferred

· Ability to read, analyze, and interpret general business publications and governmental regulations;

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Days and Hours:

· Monday through Friday 8:30 AM – 5:00 PM; full-time 37.5-hour work week.

· Local travel required. Some evening work and possible Saturday work may be required: earned time off is available and flexible.

· The Program Manager must have and maintain a valid Massachusetts driver’s license and have a reliable vehicle for travel to offsite work assignments as needed year-round with mileage reimbursement per City of Salem policies. The main working location will be the MHNSCC Lynn satellite office with some meetings in the MHNSCC Salem office.

Salary and Benefits:

The salary range is $68,000 to $78,000 per year based on experience/qualifications.

The City of Salem’s complete benefits package includes medical and dental coverage; vacation, sick and personal leave; and a retirement plan.

Work Environment and Physical Demands:

Parking is 1 block away in the City of Salem garage: a parking pass is provided at no cost to the employee. This job operates in an office environment, predominantly seated, operating standard office equipment such as computers, phones, copy machines, filing cabinets, and keyboards. The incumbent has direct and indirect contact with the public and other agency and city staff. The position requires working with high volume, tight deadlines, being subject to frequent interruptions, and at times without direct guidance from supervisor. While performing the duties of this job, the incumbent is continuously required to talk, hear, and use repetitive motions of the wrists, hands, and fingers. Specific vision abilities required by this job include close vision. The incumbent will frequently stand, carry, reach, grip, and grasp; occasionally stoop, kneel, and crouch. The work involves little to light physical effort; frequently exerts up to 10 pounds of force and occasionally exerts up to 20 pounds of force. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level can vary depending upon daily activity, yet it will remain within moderate noise level range. Some workspaces are shared.

The City of Salem’s MassHire-North Shore Workforce Board is an Equal Opportunity/Affirmative Action Employer and does not discriminate on race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status, sexual orientation, veteran history/military status, or genetic information.

MASSHIRE VALUES

Collaboration – Power of partnership and streamlined integration of services to achieve effective and timely results for our MassHire-North Shore Career Center customers;

Respect – Commit to understanding and valuing the diverse and unique requirements and professional goals of the businesses and people we serve;

Reliability – Create trust and reliability by consistently delivering high-quality professional services at each location and at every interaction;

Ingenuity – Leverage flexibility, expertise, and knowledge to successfully meet our mission, regardless of new challenges and circumstances that may arise.

Pay: $68,000.00 - $78,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person