Program Manager - CEO Office

Job Title: Program Manager – CEO Office

About the Role: We are seeking a highly independent, organized, and strategic Program Manager – CEO Office to work closely with the CEO and drive high-impact business initiatives while owning cross-functional projects. This role requires a proactive and detail-oriented professional who can manage complex projects, collaborate with senior leadership, and ensure alignment with the company’s vision and goals.

The ideal candidate will have an execution-first attitude, strong planning and organizing skills, excellent communication ability, and the ability to thrive in a fast-paced, technology-driven environment.

Key Responsibilities: Program Management & Strategic Execution

• Formulate, own, and drive strategic projects, ensuring timely and high-quality execution aligned with business objectives.
• Collaborate with senior leadership and cross-functional teams to track, manage, and report project progress.
• Analyze data, prepare reports, and provide actionable insights for decision-making.
• Identify bottlenecks, risks, and dependencies; proactively resolve them to maintain momentum.
• Navigate ambiguity and conflicting priorities with structured decision-making and minimal involvement of the CEO.

Stakeholder & Communication Management

• Act as a liaison between the CEO and senior leadership, ensuring smooth communication and project alignment.
• Institutionalize structured reporting cadences focusing on impact and value creation across business units.
• Follow up on key initiatives, track deliverables and deadlines with relevant teams.
• Represent the CEO in meetings when required—document key takeaways and action points, and summarize for the CEO.
• Build trust and strong relationships across teams to ensure alignment without direct authority.

Business Operations & Process Optimization

• Identify and drive implementation of process improvements and operational efficiencies across key functions.
• Coordinate and support leadership meetings, business reviews, and strategy sessions.
• Implement tools, frameworks, and processes that enhance operational excellence.
• Track and ensure timely execution of all critical action items and strategic initiatives.
• Support data-driven decision-making through research, competitive analysis, and actionable insights.
• Promote a culture of continuous improvement and operational efficiency.

Time Management & Prioritization

• Strategically manage the CEO’s time and calendar, prioritizing high-impact meetings and tasks.
• Structure the CEO’s schedule to minimize context-switching and maximize focus on high-value activities.
• Foster purposeful collaboration by ensuring meetings have clear objectives and outcomes.

Key Competencies & Skills Required

• Confidentiality: Maintain the highest level of discretion in handling sensitive business matters.
• Execution-First Attitude: Strong sense of urgency and accountability; action-oriented.
• Self-Starter & Problem Solver: Ability to work independently, with minimal supervision, and solve complex problems.
• Program Management: Proficient in planning, execution, and monitoring of cross-functional projects.
• Business Acumen: Understanding of IT product-based business models and strategies.
• Strong Communication: Confident in working with senior executives and diverse teams.
• Analytical & Data-Driven: Use data effectively to influence decisions and optimize processes.
• Attention to Detail: Ability to multitask and shift context without compromising on accuracy.

Qualifications & Experience Required

• MBA from a reputed institute; Bachelor's degree in an IT-related field preferred.
• 3–4 years of experience as a Generalist / Program Manager / CEO Office in business operations or strategy, working directly with CxOs or senior leadership.
• Prior experience in a SaaS or product-based company is a must.
• Proficient with project management tools such as Asana, Trello, Jira, Monday.com, etc.
• Expertise in Microsoft Office (Excel, PowerPoint, Word) and Google Suite.