Program Manager – Client Engagement, Learning Services | Onsite - N...

About the Company

Infopro Learning is a leading provider of learning and training solutions, specializing in workforce development, corporate training, and e-learning services. The company offers a comprehensive suite of products and services designed to enhance skill development and professional growth for organizations globally. Infopro Learning focuses on delivering innovative and effective learning experiences to help clients achieve their business objectives and improve employee performance.

Key Responsibilities

• Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, and chase them to closure against named owners and due dates
• Give the employer and client leadership a weekly view of what's open, what's overdue, and what's at risk
• Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering, and flag where it isn't landing in practice
• Support the client through their organizational restructuring: mapping new roles against the operating model, sequencing transitions and handovers, and tracking those dependencies alongside engagement commitments
• Act as the day-to-day bridge between the employer's embedded team and the client's L&D and business stakeholders, chairing joint sessions to resolve issues that span both organizations
• Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews
• Coordinate across service areas to unblock hand-offs before they affect the client, and keep change and communication activity aligned and non-duplicative

Required Qualifications

• 8+ years of experience
• Bachelor's Degree
• Master's in Business or related field
• PgMP
• PMP
• PRINCE2
• Change Management certification

Skills

• Waterfall Methodology
• Agile Methodology
• Hybrid Methodology
• Program Management
• Delivery Commitment Tracking
• Organizational Restructuring Support
• Executive Reporting
• Stakeholder Credibility
• Risk and Issue Management
• Cross-functional Coordination

Next Steps

Shortlisted candidates will receive an email from with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at [email protected].