Program Manager, Client Success Management

Job Title:

Program Manager, Client Success Management

Job Description

Responsible for ensuring client satisfaction and project success.

Key Job Functions:

• Project Management

• Effectively manage projects through all phases, with support from team members

• Collaborate effectively with project team members across functions

• Coordinate with and manage the output of vendors/ external partners

• Perform quality control functions on survey/research data, ensuring minimal/no errors

• Drive operational process improvement and innovation

• Client Management

• Proactively provide updates and constantly communicate with clients on program status for continued engagement

• Provide ongoing consultation to clients

Contribute to best practice development and download of best practices to clients

Location:

MYS Work-at-Home

Language Requirements:

English, Malay (Required)

Time Type:

Full time