Program Manager

Role & responsibilities

• Lead end-to-end program planning, execution, governance, and delivery across multiple projects and cross-functional teams.
• Define program objectives, scope, milestones, success metrics, timelines, and delivery plans aligned with business strategy.
• Drive execution across Product, Engineering, Operations, Finance, Sales, Marketing, and other stakeholder teams.
• Develop and maintain program roadmaps, schedules, resource plans, budgets, and dependency maps.
• Identify, assess, and proactively manage program risks, issues, dependencies, assumptions, and constraints.
• Establish program governance, operating rhythms, reporting mechanisms, and escalation processes.
• Track program progress against scope, schedule, budget, quality, risks, and KPIs and provide regular updates to senior leadership.
• Manage cross-functional dependencies and resolve execution blockers to ensure timely delivery.
• Facilitate program reviews, steering committee meetings, status reviews, and stakeholder discussions.
• Drive Agile/Scrum practices, sprint planning, release planning, retrospectives, and continuous improvement where applicable.
• Partner with Product and Engineering leaders to translate strategic priorities into actionable execution plans.
• Manage changes to program scope, priorities, timelines, and resources while assessing business impact.
• Drive process improvements and operational excellence across program and project management practices.
• Manage external vendors, partners, and third-party stakeholders when required.
• Develop executive-level presentations, dashboards, reports, and program communications.
• Lead complex initiatives involving digital transformation, technology implementation, product launches, process transformation, or organizational change.
• Ensure programs deliver measurable business outcomes, customer value, operational improvements, and ROI.

Preferred candidate profile

• 5 to 10 years of experience in Program Management, Project Management, Product Operations, PMO, Delivery Management, or a related field.
• Proven experience managing large, complex, cross-functional programs involving multiple teams, projects, and stakeholders.
• Strong understanding of Program Management, Project Management, Agile, Scrum, SDLC, Risk Management, Change Management, and Delivery Management.
• Experience working closely with Product, Engineering, Business, Operations, Finance, Sales, and senior leadership teams.
• Strong expertise in program planning, roadmap management, resource planning, dependency management, budgeting, risk mitigation, and governance.
• Proven ability to manage multiple projects simultaneously while maintaining scope, timelines, quality, and business objectives.
• Strong experience with program/project management tools such as Jira, Confluence, MS Project, Smartsheet, Asana, Trello, or equivalent platforms.
• Excellent proficiency in MS Excel, PowerPoint, dashboards, reporting, and data-driven analysis.
• Strong ability to define and track KPIs, OKRs, milestones, SLAs, delivery metrics, and program health indicators.
• Experience with executive communication, stakeholder management, escalation management, negotiation, and conflict resolution.
• Strong analytical and problem-solving skills with the ability to make decisions in ambiguous and fast-paced environments.
• Proven ability to influence teams and stakeholders without direct reporting authority.
• Strong leadership, communication, presentation, organizational, and decision-making skills.
• Experience in technology, SaaS, IT services, digital transformation, e-commerce, fintech, or product organizations is preferred.
• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, Operations, or a related field.
• MBA/PGDM is an added advantage.
• PMP, PRINCE2, PMI-ACP, CSM, PSM, or SAFe certifications are preferred but not mandatory.