Program Manager

Taking the direction from the Account Director on the program strategy and business objectives to get that translated into actionable marketing through the team members. Cross functional coordination and demonstrate high level of understanding with loyalty related activities and bring synergy among all stake holders. Plan and execute loyalty initiatives to bring engagement among program members, revenue and participation from partners. Responsible for executing all strategic initiatives for the program that ensures a flawless customer experience, base retention, build imagery and create a positive image for the program and company. Budget planning, financial matters, new investments, building and evaluating business cases for new launches, promotions, new projects etc. Representing the loyalty department in front of management, other functions and execution teams so as they are updated on program achievements and requirements. Build documents, presentations and spread sheets on new projects, program updates, analytics, new insights and all initiatives under program. Build presentations for Weekly, Monthly, Quarterly and Periodic reviews for management Build case studies on the program achievements and map with competition. Manage the day-to-day program operations not limited to direct marketing, insights based planning, cross coordination with Partnership, Insights, Ops, promotions and Marcom teams. Identify and work to identify new business opportunities and competition in the market Coordinate and launch the program campaigns and promotions as per the agreed roadmap and be an active member in handling the marcom related activities. Excellent understanding of loyalty marketing and current trends Highly Analytical with a full understanding of the dependency of data within marketing programs and understanding of best practices for working with and analyzing data to derive business insight. Strong financial management/ budget control Strong presentation skills both in development and delivery Demonstrable creative and strategic thinking. Strong writing skills Strong enthusiasm and knowledge of loyalty programs and CRM 7+ years experience of working on CRM and Loyalty programs on the Vendor side. 3+ years experience in program and account management role Experience in the Telecom or loyalty industry will be an advantage Bachelor s Degree in Business Administration / Marketing or equivalent from an accredited university Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover , plus extra days off for every year you're part of the team. Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages. Work-Life Balance: Achieve optimal well-being with our hybrid work environment , generous maternity and paternity benefits, and regular team-building events . Continuous Development: Expand your horizons through our commitment to l earning and development opportunities. Perks and Privileges: Celebrate your journey with us through birthday offs , mobile allowances , transportation support , and a host of other employee-centric perks.

Desired Candidate Profile

Excellent understanding of loyalty marketing and current trends Highly Analytical with a full understanding of the dependency of data within marketing programs and understanding of best practices for working with and analyzing data to derive business insight. Strong financial management/ budget control Strong presentation skills both in development and delivery Demonstrable creative and strategic thinking. Strong writing skills Strong enthusiasm and knowledge of loyalty programs and CRM 7+ years experience of working on CRM and Loyalty programs on the Vendor side. 3+ years experience in program and account management role Experience in the Telecom or loyalty industry will be an advantage Bachelor s Degree in Business Administration / Marketing or equivalent from an accredited university