Program Manager

Program Manager

Experience Required

8+ Years

No. of Position

1

Shift

EST hours

India

Role Overview

The Program Manager will oversee the seamless delivery of public and private cloud services at UnitedLayer. This role requires a strategic thinker with a strong technical background, exceptional program management skills, and a customer-focused mindset. The Program Manager will lead cross-functional teams, manage client relationships, and drive the success of cloud solutions.

Key Responsibilities

• Lead and manage multiple programs related to public and private cloud initiatives.

• Define project scope, goals, and deliverables aligned with client and organizational objectives.

• Develop detailed program plans, schedules, budgets, and resource allocations.

• Monitor program progress, identify risks, and implement mitigation strategies to ensure on-time and within-budget delivery.

• Report program status and performance metrics to stakeholders and executive leadership.

• Act as the primary point of contact for clients regarding cloud service delivery.

• Oversee the delivery of cloud services, ensuring SLAs and KPIs are consistently met or exceeded.

• Collaborate with internal teams to troubleshoot and resolve client issues promptly.

• Continuously assess and optimize service delivery processes for efficiency and quality.

• Build and maintain strong client relationships to address their needs and drive satisfaction.

• Stay updated with the latest trends and best practices in public and private cloud technologies.

• Work closely with engineering, sales, and operations teams to design and deliver innovative cloud solutions.

• Provide technical insights and recommendations to improve cloud infrastructure and services.

• Lead cross-functional teams, fostering collaboration and accountability.

• Mentor and guide team members to achieve their professional goals and deliver high-quality outcomes.

• Coordinate with vendors and partners to ensure seamless service integration and delivery.

  Required Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field (Master s degree is a plus).

• 8+ years of experience in program management and/or service delivery roles, preferably in cloud services.

• Strong understanding of public and private cloud platforms such as AWS, Azure, Google Cloud, VMware, and OpenStack.

• Proven track record of managing complex programs and delivering cloud services to enterprise clients.

• Excellent understanding of ITIL processes and best practices.

• Strong leadership, communication, and interpersonal skills.

• Proficiency in project management tools (e.g., Jira, Microsoft Project) and methodologies (e.g., Agile, Waterfall).

• Experience managing budgets, contracts, and vendor relationships.

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  Preferred Skills

• Relevant certifications such as PMP, ITIL, AWS Solutions Architect, or Azure Administrator.

• Experience working in multi-cloud environments and hybrid cloud setups.

• Strong analytical and problem-solving abilities.

• Familiarity with DevOps practices and tools.

• Ability to work in PST/EST time zones to support global clients.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.