Program Manager

Duties Description Reporting directly to the Director of Interoperable and Emergency Communications, the Program Manager is responsible for planning, executing, and closing projects, ensuring they are completed on time, within budget, and to the desired quality standards. The Office of Interoperable and Emergency Communications within the New York State Division of Homeland Security and Emergency Services is seeking a qualified Project Manager to plan, execute, and close the anticipated Next Generation 911 (NG911) implementation for New York State.

Duties include, but are not limited to:

• Lead, and coordinate Next Generation 911 projects, ensuring alignment with the 911 Units and the division's strategic goals.

• Implement and oversee project management tools and methodologies to track progress and deliverables.

• Regularly assess project timelines and adjust plans as necessary to meet deadlines.

• Provide guidance to the unit team members, stakeholders and vendors in managing project plans and deadlines.

• Communicate effectively with team members, stakeholders, and external partners to ensure clarity and alignment on project goals and objectives.

• Conduct regular assessments of team productivity and project outcomes.

• Analyze data and trends related to NG911 and use findings to inform project strategies.

• Prepare and present reports on project progress, challenges, and outcomes to senior management and stakeholders.

• Adapt project approaches based on emerging needs, challenges, and opportunities in the field of emergency communications.

• Develop, modify, and evaluate policies and protocols governing team operations, projects, and outreach.

• Evaluate the impact of standards, policies and guidelines on stakeholders.

• Meet with stakeholders to answer questions, review program roll-out, and determine the effectiveness of program planning and implementation.

• Collect and analyze data related to emergency communications efforts and unit projects to compare new and innovative approaches to facilitate the development and implementation of new initiatives to advance the agency's mission.

• Work cross-functionality across the DHSES enterprise to synthesize efforts necessary for successful project implementation.

• Perform other duties as assigned in support of the mission or other program areas.

• Travel may be required.

• Possession and maintenance of a valid Driver's License issued by the New York State Department of Motor Vehicles is required.

• Develop and write detailed project scope statements (PSS) and work breakdown schedules (WBS). Support negotiation with stakeholders to adjust and amend scope of services, procurement, and budgets.

Minimum Qualifications Bachelor's degree* plus seven years of specialized experience in program management, including directly leading complex, multi-threaded initiatives or managing multiple related projects simultaneously.

• Substitutions: four years of specialized experience or associate's degree and two years of specialized experience may substitute for bachelor's degree; J.D. or master's degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

Additional Comments NOTE: Support of operations during times of emergency and disaster from State Emergency Operations Center (EOC), state field offices and/or local deployments may be required, which would result in a change and/or increase in working hours, locations and/or duties.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.

The Division of Homeland Security and Emergency Services (DHSES) is an equal opportunity employer.

In accordance with the NYS Human Rights Law, DHSES does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status or status as a victim of domestic violence, or other applicable legally protected characteristics.

DHSES is committed to fostering diversity, inclusion, and accessibility in the workplace and is committed to providing our programs and services without discrimination.

In support of Executive Order 31, all qualified individuals with disabilities are encouraged to apply.

Some positions may require additional credentials or a background check to verify your identity.