Program Manager

GENERAL RESPONSIBILITIES:

TheProgram Manager is responsible for planning and governance and for overseeing the successful delivery of the program’s output/product. The program manager must have practical experience of having been a project manager for large and complex initiatives.

DUTIES AND RESPONSIBILITIES:

• Leads the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

• Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including the project team and sponsors.

• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.

• Ensuring Customer Success Management processes are implemented

• Manages Daily program management throughout the program life cycle

• Defining the program governance (controls)

• Defines and plan the overall program strategy and progress of projects

• Managing the program’s budget and financial health

• Managing risks and issues and taking corrective measurements

• Mentors Project Managers

LEADERSHIP COMPETENCIES:

People Management, Business Acumen, Strategic Planning, Influencing, Stakeholder Relationship Management,

FUNCTIONAL/TECHNICAL COMPETENCIES:

Program Management, Service Level Management, Risk Management, Stakeholder Relationship Management, Organizational Change Management, Financial Management

CORE COMPETENCIES:

Teamwork & Collaboration, Accountability, Customer Focus, Communication, Innovation, Quality

JOB SPECIFICATIONS:

• Education –  At least graduate with a Bachelor’s or Master's Degree in IT, Computer Science, Engineering, or any related course.

• Related Work Experience –

• At least 5 years of experience as an IT Professional, with 5+ years experience in Project Management.

  • 5+ years of experience with a full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.
  • Proven success in providing leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
  • Proven success in providing leadership for project teams
  • Experience in providing roadmap to clients
  • Focus on Customer Success Management metrics and implementation
  • Experience in handling industry specific related programs and Operations
  • Experience in handling Program PnL

• Certifications is a plus

  • Professional Scrum Master II
  • Project Management Professional (PMP®) certification

• Knowledge –

  • Project Management
  • Resource Management
  • Stakeholder Relationship management
  • Financial Management
  • Contract Management
  • Governance

• Skills:

  • Must have excellent time management and organizational skills and experience establishing guidelines in these areas for others.
  • Must have a strong sense of personal accountability regarding decision-making and supervising department teams.
  • Must have good leadership skills, risk management, client interfacing, and decision-making skills.
  • Must have strong interpersonal and organizational skills.
  • Ability to work independently with minimum supervision and with a cross-functional team.
  • Must have the decisiveness in resolving business problems, making decisions, and identifying priorities.
  • Must have a passion for new consumer technology and the emerging mobile landscape.
  • Excellent scoping and estimation skills.
  • Must have exceptional communication skills and presentation skills
  • Must have strong interpersonal and organizational skills
  • Proven ability to demonstrate a drive for results and accountability of business needs.
  • Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.