Program Manager

Who you are

• Deep, hands-on expertise administering Notion at scale — governance, databases, information architecture, and permissions
• Strong working command of Slack, Google Workspace, and Jira administration and best practices
• Proven ability to define standards and drive cross-functional adoption without direct authority
• Excellent written communication — able to produce clear, canonical guidance that teams actually follow
• Program management discipline: can run rollouts, track compliance, and manage stakeholders across functions
• Comfort operating in ambiguity and building a function from the ground up
• Strong judgment on where to standardize vs. where to leave teams autonomy
• Required AI Competencies
• Advanced fluency with conversational AI systems (Claude, ChatGPT) — not just basic prompting, but structuring complex, multi-step work and reliably getting high-quality output
• Demonstrated track record of redesigning workflows around AI, not merely bolting it onto existing processes — able to identify where AI creates real leverage and where it doesn’t
• Hands-on experience with AI features native to our core tools (e.g. Notion AI, Glean-style search, Atlassian Intelligence) and the judgment to codify their use into company best practices
• Ability to build AI-assisted governance at scale — using AI to audit workspaces, surface inconsistencies, and maintain standards across thousands of pages and channels
• Fluency with AI agents and automation to eliminate manual, repetitive administration
• Experience standing up tooling governance during a merger, acquisition, or major org integration
• Notion certification or comparable demonstrated platform mastery
• Experience building AI-driven internal tools, automations, or agents
• Familiarity with change management frameworks

What the job involves

• As a member of the COO Office you will be responsible for defining how the combined Fivetran + dbt Labs organization uses its core collaborative platforms to get work done
• As we bring two companies together, we inherit two sets of tooling conventions across every major platform — with no single owner responsible for defining a consistent, governed baseline. This role owns that mandate. The majority of the work centers on making Notion excellent as NewCo’s primary knowledge management platform: workspace governance, information architecture, content standards, and page ownership. Beyond Notion, the role publishes and maintains best-practice guidance for Slack, Google Workspace, and Jira, and partners with department champions to drive adoption across the company
• This role also leverages AI to manage these systems — keeping workspaces clean, enforcing best practices, and partnering with the AI Transformation team to align on how we use AI within these tools
• Define and drive NewCo’s ways of working across six dimensions:
• How we collaborate internally — set standards for how teams work together inside Notion, Slack, and Google Workspace
• How we collaborate externally — extend that guidance to shared spaces with partners, customers, and vendors, outlining what should differ from our internal norms
• How we make decisions — establish lightweight, documented decision-making practices (e.g. DACI-style ownership)
• How we document — own Notion governance, information architecture, and content standards so our knowledge base is a trusted source of truth
• How we project manage — set shared baselines for Jira project and program structure, naming, and usage
• How we communicate — define Slack conventions, channel governance, and async norms
• Alongside these:
• Define what “good” looks like for each core tool and publish it as canonical, company-wide guidance
• Leverage AI to keep workspaces clean, audit for inconsistencies, and maintain standards at scale
• Run recurring compliance checks and drive channels and workspaces into conformance over time
• Partner with department champions to roll out standards and support adoption
• Align with the AI Transformation team on how we apply AI within these tools
• Incorporate ongoing employee-experience feedback from the People team to refine standards
• Provide executional support for COO Office communications, in coordination with the Head of Internal Communications