Program Manager

Role & responsibilities

• Owns the maximum coverage of emergencies occurring in the district through efficient resource planning.
• Monitoring and controlling the operations cost.
• Strategic positioning (HOT SPOT) of vehicles ensuring optimal coverage of the geography.
• Interfaces with media with regards to operations in the district.
• Conducts district level review meetings with EMEs and conducting staff meeting once every month.
• Custodian of EMRI & 108 brands for the district.
• Develops comprehensive awareness building plan for the district including Demonstrations, Contact programs & other marketing activities.
• Handling team of EMTs, Pilots & EMEs.
• Should interface with necessary Support functions in head office for facilitating the smooth execution of operations.
• Ensuring optimal media coverage about the utilization of 108 services in the district.
• Representing the district in all the relevant review meetings.
• Responsible for ambulance audit closures & responsible for relevant Preventive and corrective actions.
• Dissemination of information related to policies and ensuring high levels of process compliance on the field.
• Ensuring periodic implementation of training programs.
• Should identify the office location in the district headquarters and facilitate the identification of ambulance shelters.
• Supporting HR team for recruiting the front line staff.
• Coordinating with EMLC for ambulance phase of the training.
• Responsible for activities related to fleet like
• Ensuring on time schedule servicing.
• Ensuring Optimal uptime.
• Ensuring optimal fuel utilization through best KMPL achieving practices amongst the pilots & captains.
• Strict adherence to Pilot/Captain Fixation for vehicles.
• Ensuring the Repair and Maintenance cost of the fleet is within the set limits.
• Completely responsible in controlling the Fleet Non-Operational Kilometers.
• Ensuring the on time payment of bills with relation to fuel and other vendors.
• Ensure working of all equipments and availability of all medicines
• Strict adherence to EMRI Service Rules and policies
• Strengthening the interface with the Local Private and Public hospitals.
• To keep confidentiality of process, protocol, data , emergency etc. not to divulge any information or data with public, media etc.
• To keep abreast with the changes in the EM protocols; upgrade EM skills from time to time as stipulated and/or attend any internal or external training module as assigned.
• To proceed at short notice, for relieving duty to any other Amby location as assigned by the supervisor
• To comply with any other advice/ instruction given by Seniors/Management from time to time

Preferred candidate profile