Program Manager

About the role

The Program Manager is responsible for planning, coordinating, and managing multiple related projects to ensure successful delivery of strategic business objectives. This role serves as the main point of contact with customers for overall order fulfilment responsibility.

Key responsibilities

• Supervise and manage order fulfilment, purchasing and planning functions of the organization, including supplier development, partnership and management
• Optimize inventory turns
• Improve processing or transaction time constantly
• Ensure timely shipment and deliveries to customers through strategic and operational logistics support activities
• Supervise team to observe all procedures and documentation requirements to ensure minimum disruption to operations
• Oversee procurement operations in the company
• Liaise with Account/Development Managers or Customer Service Officers in purchasing activities to meet customer requirements
• Manage and assess customers' performance
• Manage and assess staff performance

Key Responsibilities

• Program Strategy & Planning
• Program Execution & Delivery
• Stakeholder Management
• Governance & Compliance
• Risk & Issue Management
• Resource & Budget Management
• Performance Monitoring & Reporting

Required Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, IT, Operations or related field
• 5-8  years of project/program management experience

Core Competencies

·       Strategic thinking

·       Leadership and influencing skills

·       Financial management

·       Risk management

·       Change management

·       Executive communication