Program Manager

Roles & Responsibilities

• Own the end-to-end program charter, objectives, and success criteria for the modernization initiative.
• Establish and run governance structures steering committees, program working groups, and architecture review boards.
• Serve as the primary point of contact for executive sponsors, business owners, and technology leadership.
• Ensure alignment with enterprise strategy, architecture standards, and regulatory/compliance requirements.
• Define and manage overall program scope across all workstreams.
• Break down the program into projects, milestones, and sprint plans, coordinating dependencies across teams.
• Drive release planning and cutover planning (mock runs, dress rehearsals, freeze windows, rollback).
• Proactively identify and manage program risks and issues (technology, resourcing, scope, dependencies, vendor constraints).
• Maintain and socialize risk registers, mitigation plans, and contingency strategies.
• Own program financials: estimates, budget tracking, staffing plans, and change requests.
• Ensure commercial obligations (SLAs, SOW milestones, deliverables, acceptance criteria) are met and documented.
• Build strong relationships with business and technology stakeholders across data, analytics, operations, and compliance.
• Facilitate workshops and working sessions to clarify requirements, refine scope, and gain alignment on migration priorities.
• Provide clear, concise status reporting at all levels:
  • Executive dashboards and steering committee packs.
  • Detailed project status for PMO and technical leads.
• Manage expectations around timelines, risks, and trade-offs, particularly for production cutovers and high-visibility workloads.

Experience

• 15+ years leading large-scale data modernization, insurance transformation, or enterprise reporting programs with multiple parallel workstreams.
• Proven experience managing fixed-fee / milestone-based delivery across architecture, ingestion, transformation, reporting, testing, and hypercare.
• Strong track record coordinating business, IT, Guidewire program teams, data SMEs, security, infrastructure, and vendor partners.
• Experience driving executive governance, RAID management, dependency tracking, financial control, change management, and steering committee reporting.
• Familiarity with hybrid agile delivery, release planning, sprint governance, and phased cutover aligned to major platform go-lives.