Program Manager

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Required Skill Set

Programme management, credit card modernisation, banking transformation, governance, delivery roadmap, milestone management, stakeholder management, risk and issue management, vendor coordination, budget management, resource planning, change management and executive reporting.

Desired Experience Range

8+ years of project or programme management experience in banking or financial services, with proven experience leading large-scale transformation or modernisation programmes. Credit card domain experience is required.

Desired Competencies (Technical/Behavioural Competency)

Must-Have

• 8+ years of project or programme management experience in banking or financial services.
• Proven experience leading large-scale transformation or modernisation programmes.
• Strong credit card domain knowledge and experience delivering card-related initiatives.
• Demonstrated ability to manage complex, cross-functional programmes across business, technology, vendors and delivery teams.
• Strong stakeholder management experience with senior business and technology leaders.
• Excellent governance, risk management and delivery management capabilities.
• Experience working with distributed teams across Hong Kong and Mainland China.
• Experience working in Agile, Waterfall or hybrid delivery environments.
• Fluent English and Cantonese are mandatory.

Good-to-Have

• Experience within global banking environments.
• Knowledge of card processing platforms, card migrations or digital banking transformation.
• Project management certification is preferred.
• Mandarin is advantageous but not required.

Role descriptions / Expectations from the Role

• Lead the overall delivery of the Credit Card Modernization Programme.
• Define programme governance, the delivery roadmap, milestones and reporting structures.
• Manage relationships with senior business stakeholders
• Coordinate multiple workstreams, vendors, technology teams and business functions.
• Track programme progress, risks, dependencies, issues and mitigation plans.
• Establish effective programme controls and reporting mechanisms.
• Drive decision-making and ensure alignment across stakeholders.
• Manage budget, resource planning and programme priorities.
• Provide executive-level reporting and status updates.
• Support change management and business adoption activities.