Program Manager

Who you are

• This role is designed for a "force multiplier"—someone who can navigate the complexities of large-scale onboarding and long-term relationship management while aggressively leveraging Artificial Intelligence to drive operational efficiency
• Experience: 5+ years of experience managing high-touch, multi-stakeholder enterprise programs. You have a track record of driving "long-term success" rather than just "project completion"
• AI Literacy: You are an AI power-user. You have experience (or a high degree of proficiency) using AI agents, automation platforms (e.g., Zapier/Make), and LLMs to optimize your own workflow and team output
• Matrix Leadership: Proven ability to influence and lead cross-functional teams (Product, Engineering, Support) that do not report directly to you
• Communication: Exceptional ability to synthesize complex project statuses into clear, executive-ready insights
• Industry Context: Experience in Real Estate, PropTech, or FinTech is a significant bonus but not required

What the job involves

• We are seeking an experienced Program Manager to lead our most significant, high-stakes enterprise client engagements
• You will be the central orchestrator across the entire post-sales lifecycle, ensuring that Professional Services, Implementation, Support, and Product Development move in perfect synchronization
• You are not just managing a timeline; you are building a scalable, AI-enhanced engine for enterprise success
• Strategic Command: Lead the end-to-end execution of our most complex enterprise programs, from initial kickoff through to long-term steady-state maturity
• Cross-Functional Orchestration: Act as the primary bridge between Professional Services (delivery), Implementation (technical setup), Product (platform features and functionality) and Support (on-call stability)
• Strategic Feedback Loop: Partner closely with Product Management (R&D) to ensure the product roadmap aligns with the long-term needs of our strategic accounts. (Note: Product Management owns the drafting of requirements; you own the strategic alignment and delivery timeline)
• Executive Alignment: Drive high-level communication cadences with client executives and internal leadership, providing consistent, transparent, and data-backed reporting on program health
• Process Automation: Proactively identify manual bottlenecks in the program lifecycle and deploy AI tools (e.g., LLMs for documentation, automated project trackers, or AI-driven meeting synthesis) to eliminate "administrative drag"
• Predictive Insights: Utilize AI-integrated project management platforms to forecast risks, resource constraints, or potential delays before they impact the client experience
• Operational Innovation: Stay at the forefront of the AI landscape, continuously introducing new tools and workflows that allow the program to scale without a linear increase in headcount
• Relationship Building: Establish and maintain trust-based relationships with key program team members both internally and externally to best support varying individual needs and manage perceptions of program health
• Issue Resolution: Maintain a thorough and up-to-date understanding of the full program so you are able to flag and address misalignments, driving thoughtful, tailored solutions in partnership with your program team

Benefits

• Medical, Dental & Vision: Healthcare plans to keep your mind and body healthy.
• Competitive salary & equity: Our team builds together and benefits together.
• Flexible schedules: Our focus is on results so work at your peak hours.
• Customized workstations: It helps to build the best when your tools are the best.
• Unlimited learning: Better yourself with in-house and external courses.
• Hot meals & a stocked kitchen: Daily catered lunches so you’re always well fed.