Program Manager

Wiwynn Technology Corporation

Program Manager

Location: Socorro, TX 79927
Reports To: Management
Job Type: Full-Time | Permanent | Salary range:

Schedule: Mon.- Fri.

Language: English | Bilingual (preferred)

The Program Manager is responsible for driving end-to-end program execution at the local manufacturing site to ensure production, shipment, operational, and customer commitments are achieved. This position serves as a key connection between the El Paso manufacturing site and HQ Program Management and Engineering teams in Taiwan, ensuring effective communication, timely escalation, and coordinated resolution of operational and technical issues.

The Program Manager works cross-functionally with Operations, Engineering, Quality, Supply Chain, Manufacturing, Test, and other supporting functions to establish priorities, manage risks, track execution, and drive recovery plans. The role supports New Product Introduction (NPI), production ramp, transition to Mass Production (MP), and ongoing mass production activities while identifying opportunities to improve execution efficiency, cycle time, and operational predictability.

The successful candidate demonstrates strong ownership, excellent communication, sound judgment, and the ability to drive results in a fast-paced manufacturing environment.

Key Responsibilities:

Program & Manufacturing Execution

• Drive daily program execution at the local manufacturing site to achieve shipment, production, and operational targets.
• Monitor program progress, production readiness, shipment requirements, and critical deliverables.
• Drive alignment across functional teams on priorities, schedules, production requirements, and customer commitments.
• Support NPI, production ramp, transition from NPI to MP, and ongoing mass production execution.
• Partner with manufacturing teams to improve execution efficiency, cycle time, production readiness, and operational predictability.
• Identify execution gaps and proactively implement actions to prevent disruption to production or shipment commitments.

Cross-Functional Leadership

• Coordinate cross-functional resources across Operations, Engineering, Quality, Supply Chain, Manufacturing, Test, and other supporting organizations.
• Establish clear ownership, deadlines, and expectations for program deliverables and action items.
• Facilitate cross-functional problem solving and drive teams toward timely resolution of critical issues.
• Influence functional teams and stakeholders without relying solely on direct authority.
• Maintain alignment between local site priorities and broader corporate program objectives.

Risk Management & Issue Resolution

· Identify operational risks, execution gaps, technical challenges, and business blockers that may affect program performance.

· Lead escalation and resolution activities to minimize impact to production, shipments, quality, and customer commitments.

· Consolidate site-level issues requiring HQ support and ensure appropriate escalation to Taiwan-based PM and Engineering teams.

· Track corrective actions, recovery plans, and resolution timelines through closure.

· Proactively identify potential issues and drive preventive actions before they become critical escalations.

HQ & Site Communication

· Serve as a primary communication bridge between the El Paso manufacturing site and HQ Program Management and Engineering teams in Taiwan.

· Ensure accurate and timely communication of program status, operational issues, technical challenges, and business risks.

· Coordinate with HQ teams to obtain technical support, resources, decisions, and recovery actions when required.

· Maintain clear communication between local and remote teams to ensure consistent understanding of priorities and expectations.

· Support effective coordination across U.S. and Taiwan teams and time zones.

Program Tracking & Reporting

• Track program milestones, action items, owners, due dates, risks, and recovery plans.
• Facilitate regular program reviews, operational meetings, and cross-functional status meetings.
• Maintain visibility of open issues and ensure responsible teams provide timely updates and resolution.
• Prepare executive-level program status reports highlighting progress, risks, escalations, and mitigation plans.
• Communicate program performance and critical issues to management in a clear, concise, and actionable manner.

Continuous Improvement

• Identify opportunities to improve program execution, cross-functional communication, and operational processes.
• Support initiatives designed to improve cycle time, production efficiency, schedule adherence, and operational predictability.
• Promote standardized execution processes, accountability, and effective issue-management practices.
• Use program data and operational performance indicators to identify trends and support decision-making.

Minimum Qualifications

Education

· Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related field.

· 5+ years of experience in program management, manufacturing, operations, engineering, supply chain, or a related field.

· Experience working in a manufacturing, electronics, technology, or high-volume production environment.

· Demonstrated experience coordinating cross-functional teams and driving projects or programs to completion.

· Strong understanding of manufacturing operations, production processes, supply chain activities, and operational metrics.

· Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.

· Excellent verbal and written communication skills in English.

· Strong analytical, problem-solving, and decision-making capabilities.

· Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.

Preferred Qualifications

• Experience supporting server, electronics, data center, or other high-technology manufacturing operations.
• Experience with NPI, production ramp, NPI-to-MP transition, and mass production environments.
• Experience working with global teams and cross-cultural organizations.
• Experience coordinating with engineering or program management teams located in Taiwan or other international locations.
• Bilingual English/Mandarin Chinese communication skills preferred.
• Experience with ERP, MES, WMS, or other manufacturing execution and enterprise systems.
• Project management certification such as PMP is preferred**.**

Project Management Skills

• Strong project planning and coordination abilities.
• Experience using project management software such as Microsoft Project, Jira, Smartsheet, Asana, Monday.com, or similar tools.
• Ability to manage multiple concurrent projects with competing priorities.
• Experience maintaining project schedules, status reports, risk logs, and issue trackers.
• Ability to facilitate meetings and drive action items to completion.

Communication & Leadership

• Excellent written and verbal communication skills.
• Strong customer service orientation with exceptional interpersonal skills.
• Ability to effectively communicate with technical and non-technical audiences.
• Strong presentation and meeting facilitation skills.
• Ability to influence cross-functional teams without direct authority.
• Excellent organizational and time management skills.
• Strong analytical thinking and problem-solving abilities.

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Ability to travel between office, warehouse, and manufacturing areas as needed.
• May occasionally work outside normal business hours during system upgrades, maintenance windows, or production support activities.

Work Environment:

· Warehouse, production, and office environments.

· Fast-paced, high-growth technology manufacturing setting.

· Frequent interaction with Engineering, Quality, Production, and Supply Chain teams.

· Exposure to warehouse operations, including moving equipment and material handling.

· Moderate noise levels with required use of PPE as applicable.

· Occasional travel to other sites in El Paso, TX and Ciudad Juárez, MX as needed.

Region/Country Specific Details: Must be a US citizen, a permanent resident, or legally authorized to work in the United States of America.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.

ADA / Reasonable Accommodation Statement

Wiwynn is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation should notify Human Resources.

Equal Employment Opportunity (EEO) Statement

Wiwynn is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to creating an inclusive and diverse workplace.

Pay: From $71,300.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you authorized to work in the United States without Sponsorship?
• What are your salary expectations/requirements?
• Are you fluent in both English and Spanish?

Education:

• Bachelor's (Preferred)

Work Location: In person