Program Manager

Manages customers’ interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and provides strong team leadership of the customers’ teams to ensure internal and external customers’ needs are met.

·       Assists in managing and leading customer team activities as primary day-to-day customer contact.

·       Coordinates and maximizes the use of company functions in support of customer requirements.

·       Supports new product introduction activity including cost, pricing, and prototype activity.

·       Works with customer(s), materials, and operations to manage build and delivery schedule.

·       Provides customer forecast information to master scheduling and to management for revenue and manpower planning.

·       Recovers costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous.

·       Assists in preparation to negotiate, manage, and update contracts.

·       Communicates effectively with customer(s) and within factory.

·       Leads, or assists in leading, business review meetings with BEI and customer.