Program Manager

About the role

The Program Manager role involves providing effective project management resources that employ practical, proven project management methodology, tools and techniques to implement new projects on time and in a successful manner. You will act as the primary point of contact for key client accounts regarding program status, delivery, quality, and commercial matters.

Key responsibilities

• Act as the primary point of contact for key client accounts regarding program status, delivery, quality, and commercial matters, expectations and escalations
• Manage customer expectations and maintain strong customer relationships
• Lead program review meetings and provide regular status updates to customers and management
• Coordinate customer requirements, engineering changes, and production schedules
• Coordinate cross-functional teams including NPI, engineering, procurement, quality, planning, and manufacturing
• Manage project timelines, milestones, and risk mitigation plans
• Monitor production performance including On-Time Delivery (OTD), yields, inventory levels, customer satisfaction and commitments
• Drive continuous improvement initiatives related to productivity, efficiency, and cost reduction
• Monitor program profitability, revenue, and cost performance
• Ensure customer quality requirements are understood and implemented

About you

• Bachelor's degree in industrial engineering, Mechanical/Electronics Engineering, Business Administration or Supply Chain Management
• Minimum 3 to 5 years in program/project management within an EMS, PCBA (Printed Circuit Board Assembly) or semiconductor environment and box build
• Familiarity with EMS processes such as SMT (Surface Mount Technology), PCB assembly, plastic injection molding, and final box build packaging
• High competence in ERP systems (e.g., SAP and Oracle) and advanced data tools (MS Excel, PowerPoint, Office)
• Ability to manage program budgeting, cost tracking, quotations, and revenue forecasting
• Understand inventory control, material readiness, shipping terms (Incoterms), and component sourcing

Employee Benefits

• Annual Wage Supplement (AWS)
• Comprehensive Outpatient Medical Coverage (Panel Clinic)
• Dental & Optical Benefits
• Transport, Attendance & Phone Allowances
• Career Development & Training Opportunities