Program Manager

Program Manager

Person Centered Healthcare Services LLC is seeking a qualified and dependable Program Manager to oversee the daily operations of our developmental disability and Medicaid Waiver services.

The Program Manager will provide supervision to Direct Support Professionals (DSPs), monitor service quality, review documentation, coordinate with individuals and their support teams, and help ensure compliance with Virginia DBHDS, DMAS, Medicaid, Human Rights, and agency requirements.

Responsibilities

• Supervise, coach, and support DSPs and assigned staff.
• Monitor services to ensure compliance with ISPs, Part V Plans for Supports, and approved service authorizations.
• Review progress notes and service documentation for accuracy, completeness, and compliance.
• Conduct supervisory visits, documentation audits, and quality assurance reviews.
• Participate in ISP meetings, quarterly reviews, and interdisciplinary team meetings.
• Coordinate with individuals, families, Support Coordinators, healthcare providers, and other professionals.
• Monitor staff training, competency, attendance, and performance.
• Assist with incident reporting, investigations, corrective actions, and follow-up.
• Monitor individual health, safety, behavioral, and risk-management needs.
• Assist with staff scheduling and continuity of services.
• Maintain readiness for DBHDS licensing inspections, DMAS reviews, and regulatory audits.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Behavioral Sciences, or related field preferred.
• Experience working with individuals with developmental disabilities.
• Supervisory, program management, case management, or healthcare experience preferred.
• Knowledge of Virginia DBHDS, DMAS, DD Waiver services, WaMS, ISP/Part V documentation, and service authorizations strongly preferred.
• Strong leadership, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain regulatory compliance.
• Valid driver's license and reliable transportation, as applicable.

Position Details

Job Type: Full-Time
Company: Person Centered Healthcare Services LLC
Location: Virginia
Schedule: Full-time; some flexibility and on-call availability may be required.

Why Join Us?

Person Centered Healthcare Services LLC is committed to providing high-quality, person-centered services that promote independence, safety, choice, dignity, and meaningful community participation.

We are looking for a Program Manager who is organized, dependable, proactive, and committed to supporting individuals with developmental disabilities while maintaining high standards of service quality and regulatory compliance.

Apply today to join our team.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person