Program Manager

Role & responsibilities :

• Own end-to-end city launch, activation, and scale-up of Vet-at-Home services.
• Drive 0 - 1 execution and rapid expansion across key micro-markets
• Take full ownership of ground operations, including supply deployment,scheduling, routing, and service delivery
• Ensure high fulfilment, low cancellations, and fast turnaround times through tight operational control
• Identify demand hotspots and build hyper local supply density to improve service reliability and speed
• Conduct deep competitive analysis across pricing,service quality, SLAs, and operating models
• Identify demand hotspots and build hyper local supply density to improve service reliability and speediency
• Continuously track competitor moves and adapt city strategy in real time
• Build and scale local partnerships with veterinary clinics, hospitals, petstores, and ecosystem players
• Build and scale local partnerships with veterinary clinics, hospitals, pet stores, and ecosystem players
• Negotiate and manage partner relationships to drive long-term value
• Identify and execute inorganic growth opportunities (clinic acquisitions, exclusive tie-ups, strategic alliances)
• Lead end-to-end deal cycles sourcing, evaluation, negotiation, and integration into operations
• Ensure seamless post-acquisition integration into the Vet-at-Home operating model
• Drive on-ground audits, field visits, and quality checks to maintain high service standards

What were looking for:

• 3-6 years of experience in high-intensity ground ops / city management roles (startup experience strongly preferred)

• Proven track record of owning metrics and hitting aggressive targets in live operations

• Strong understanding of Bangalores micro-markets, logistics, and demand patterns

• Highly execution-driven with a bias for action and ability to operate in chaos

• Comfortable with data, dashboards, and rapid decision-making

• Ability to hire, manage, and push on-ground teams to deliver outcomes • Strong problem-solving skills with a figure it out on the ground” mindset