Program Manager

Under the supervision of the CEO/COO, the Program Manager will be responsible for daily management and operations of The Recovery Center of Maryland. The Program Manager will provide administrative supervision to the program staff to ensure all services are delivered according to local, state and federal laws and in compliance with contractual requirements. The Manager is responsible for ensuring quality of care for all behavioral health participants.

ESSENTIAL DUTIES

Program Supervision, Training, and Accountability

• Provide leadership to the Counseling Team (staff and interns) through supervision and reviews, consultation, training and support
• Evaluate individual and overall team performance on a regular and ongoing basis; use collected data and information to make needed improvements including adjustments as needed to Therapists’ caseloads and work assignments to maximize quality of care, and staff productivity.
• Ensures that participant and program goals (program, financial, personnel, professional development, and training) are met in accordance with established contract program policies and procedures.
• Actively participates in the development of program budgets and monitors program performance according to set budget guidelines.
• Actively monitor assigned supervisees’ performance goals and professional development in accordance with agency and contract expectations.
• Conduct semi-annual performance evaluations for counseling team; proactively identify and resolve performance issues. Recommend employees as appropriate for recognition or professional development.
• Assures that staff and program goals (financial, personnel, professional development, and training) are met in accordance with established program policies and procedures, contract expectations, and state law.
• Actively participate with the hiring and orientation process of new staff members.
• Participate in professional development networks and associations to stay abreast of emerging trends and best practices.
• Actively monitor accuracy and completeness of all services rendered by the agency.
• Produces program performance reports and invoices in accordance with agency rules and contract requirements.
• Ensure supervisees’ timesheets, expenses, leave requests, etc. are complete, accurate, and in compliance with agency policies, procedures, and practices.
• Support and comply with the values, policies, and practices of RCOM.
• Abide by the agency’s confidentiality policies and HIPAA rules.
• Perform other duties and special projects as assigned by the Director of Programs or Executive Director.

QUALIFICATIONS

• Master’s Degree or higher in one of the Behavioral Health /Social Services sciences
• At least two years of supervisory/management
• Work effectively under pressure and temporary increases to work load
• Computer skills and proficiency with Microsoft Office suite software are a must. Experience with EHR’s
• Strong organizational skills and timely follow-up to manage complex tasks
• Able to effectively and respectfully resolve conflicts
• Proven ability to work successfully in a multi-cultural/multi-ethnic environment
• Able to balance competing demands and maintain effective working relationships with staff, participants, volunteers, collaborators, and the general public

License/Certification:

• LPC (Preferred)
• LCSW (Preferred)
• LMF (Preferred)

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