Program Manager

Key Responsibilities

• Transformation Strategy & Roadmap: Define transformation goals, create implementation plans, set success measures, and ensure alignment with business priorities.
• Operating Model Design: Review and improve organizational structures, governance, and ways of working to enhance efficiency.
• Process Transformation: Assess current processes, identify gaps, and design improved future-state processes.
• Program Delivery: Manage transformation projects from planning to execution, ensuring timely and successful delivery.
• Business Analysis & Problem Solving: Conduct assessments, gather requirements, facilitate discussions, and provide practical solutions.
• Cross-functional Leadership: Work with teams across business, technology, operations, finance, and compliance to drive outcomes.
• Change Management: Support business adoption through communication, training, and stakeholder engagement.
• Performance Measurement: Define and track KPIs to monitor progress and measure business impact.
• Governance & Executive Reporting: Manage governance forums, project reporting, risks, budgets, and key decisions.
• Continuous Improvement: Identify opportunities to improve processes, increase efficiency, and implement best practices.
• Technology-enabled Transformation: Partner with technology teams to deliver digital and system-driven improvements.
• Stakeholder Management: Build strong relationships with senior leaders and teams to drive alignment and execution.

Key Requirements

• 12+ years of experience in business transformation, consulting, program management, or process excellence, organizational change, or strategic initiatives.
• Bachelor s degree required; MBA or equivalent postgraduate qualification preferred.
• Experience leading enterprise-wide transformation initiatives and driving business change.
• Expertise in operating model design, process improvement, and change management.
• Strong stakeholder management skills with exposure to senior leadership.
• Proven track record in governance, risk management, budget oversight, and benefits realization.
• Experience managing consulting engagements or large transformation programs.

Location: Mumbai

SBU: Technology

Function: Operations

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