Program Manager

Digital Creative Agency is looking for a Program Manager who can excel at both halves of the role: acting as a genuine partner to the client, and running the machinery that makes the work happen. This person will lead complex, multi-channel programs spanning brand, demand, media, and digital, serving as the client's day-to-day point of contact while also owning the internal planning, resourcing, and financial rigor that keeps everything on track.

What You'll Do:

Client Partnership & Leadership

• Act as the main day-to-day contact for assigned client(s), building direct, trusted relationships with client stakeholders
• Guide client conversations around program status, priorities, and trade-offs, comfortable delivering both good news and difficult updates
• Translate client goals and feedback into clear internal direction, and confidently represent the agency's perspective back to the client
• Identify risks, blockers, and growth opportunities early, bringing solutions to the client rather than just flagging problems
• Set the tone for a high-accountability partnership where decisions are clear and nothing slips through the cracks

Program Ownership

• Turn business goals into clear work plans, briefs, milestones, and KPIs
• Coordinate integrated workflows across strategy, creative, and media
• Run structured cadences, reviews, and approvals with no ambiguity around decisions
• Maintain dashboards, documentation, and reporting as the go-to source of truth for both client and internal teams

Creative Resourcing & Workflow Management

• Resource and schedule creative work across internal staff and freelance talent, matching skills and availability to program needs
• Manage day-to-day workflows and deliverables with dedicated creative teams and vendors, keeping timelines, priorities, and handoffs clear
• Keep resourcing, task, and deliverable status accurate and current in the project management system
• Flag capacity conflicts and bottlenecks early, adjusting resourcing plans to stay on schedule

Operational & Financial Management

• Own budgets, SOWs, forecasts, and margin performance at the program level
• Drive predictable burn and flag deviations early for correction
• Coordinate with Finance, Resource Management, and Account Leads to optimize staffing
• Improve workflows, templates, and processes to reduce cycle time and operational drag

What Success Looks Like

• The client sees a single, reliable owner who anticipates needs rather than just reacting to requests
• Teams operate with clear priorities, sustainable capacity, and efficient handoffs
• Workflows show reduced rework, faster cycle times, and controlled delivery costs
• Revenue grows through disciplined scope management, strong client trust, and proactive program expansion

What We're Looking For

• 6–8 years of program/project management experience, including time in an agency setting supporting B2B clients
• Proven ability to own a client relationship directly, not just execute against a brief handed down by someone else
• Demonstrated experience running integrated marketing programs end-to-end
• Solid financial management skills (budgets, forecasts, profitability)
• Strong stakeholder management and communication skills, with both clients and internal teams
• Experience coordinating with external vendors and cross-agency partners
• Proficiency with modern project management platforms for resourcing and deliverable tracking
• Experience resourcing and managing workflows across internal creative teams and freelance talent
• Ability to turn ambiguous objectives into clear, executable plans, and explain that plan to a client with confidence

*Eastern Standard Working hours*