Program Manager

Claims Programme Manager – Financial Services

Contract: Until April 2027, potential to extend

IR35: Inside IR35

Location: London / Hybrid – minimum 2 days per week in the office

We are supporting a major UK financial services organisation undergoing a significant transformation programme and are looking for an experienced Programme Manager to join a key workstream focused on complex financial claims.

This role sits at the intersection of business process transformation and technology delivery, with an approximate 60% business/process and 40% technology split.

The Role

The programme is modernising a legacy technology estate and transforming a claims environment that currently relies heavily on manual processes and standard operating procedures. With the initial baselining phase nearing completion, the focus is now moving towards defining the future-state operating model, capabilities and technology solutions, followed by implementation from early 2027.

Key responsibilities include:

• Designing and improving end-to-end claims processes and workflows.
• Defining future-state business and technology capabilities.
• Introducing workflow and process orchestration to improve consistency and efficiency.
• Identifying opportunities to automate manual processes.
• Supporting legacy technology modernisation and implementation of new solutions.
• Exploring AI and intelligent automation for document handling, information retrieval and knowledge search.
• Bridging business requirements with technical delivery teams.

What We're Looking For

You will ideally have experience delivering complex transformation within financial services, insurance, claims or another regulated environment, alongside:

• Strong business process transformation experience.
• Experience with workflow, case management or process orchestration.
• Good understanding of enterprise technology and legacy modernisation.
• Experience working in complex claims or case-processing environments.
• Ability to operate effectively across business and technology stakeholders.
• Exposure to AI, intelligent document processing or automation would be advantageous.

Experience across financial advice, investments, pensions, SIPPs or insurance claims would be particularly relevant.