Program Manager

Who you are

• You'll thrive in this role if you're a precise operator who can hold a lot of moving parts (facilitators, time zones, vendors, content) without dropping any of them, and if you know how to cultivate a great participant experience while making a program leaner and more scalable
• 5+ years in Enablement, People/L&D, program management, or an adjacent operational role, with a track record of owning a recurring program end-to-end
• A strong program operator who thrives on detail: someone who tracks scheduling dependencies, facilitator counts, and time-zone constraints proactively rather than reactively
• Comfortable running two parallel workstreams (EMEA/NAMER) all simultaneously incorporating regional nuance into each geo-specific delivery
• A clear, concise verbal and written communicator across audiences — executive updates, facilitator coordination, and warm, participant-facing communications
• Data-informed: comfortable turning feedback and assessment data into concrete program changes
• Experienced with (or quick to learn) tools such as Google Docs/Drive, Excel, LMSs, HRIS (e.g.: HiBob) and feedback platforms (e.g.: Padlet)
• Genuinely energized by new hire experience and culture-building, not just logistics
• Experience running onboarding, enablement, or training programs across multiple regions/time zones
• Familiarity with vendor management for swag/gifting platforms (e.g.: Sendoso)
• Background in GTM Enablement, L&D, or People Operations at a high-growth SaaS company
• Proven tracked record of optimizing efficiencies with AI tools

What the job involves

• The GTM Enablement team empowers the Pigment ecosystem to win by simplifying complexity and delivering exceptional experiences. We help our go-to-market teams ramp faster, adapt quickly, and execute with confidence
• Our vision: to enable the most in-demand GTM organization in the world, where top talent comes to do the best work of their careers, and does it
• Overseeing the curriculum, attendee experience, and overarching program facilitation of POP - the abbreviation for Pigment Onboarding Program - now sits within GTM Enablement
• Recently redesigned from a fragmented, two-tier program into a consistent 3-day, remote-first experience run in parallel for EMEA and NAMER cohorts, POP is a first-class new hire program and one of the most visible expressions of Pigment's culture
• We're hiring a Global Employee Onboarding, Program Manager to serve as the driving force behind repeatably executing the industry's leading standard for new hire onboarding
• This role will operate in close partnership with Pigment's People team, who will largely support from a logistical coordination standpoint
• This role sits at the intersection of program operations and culture-building: you'll own the run-of-show for every cohort, keep EMEA and NAMER tracks running comparably and in parallel without collisions, coordinate a roster of internal facilitators, and continuously improve the experience against hard data — satisfaction, session engagement, content engagement, facilitator efficacy, social amplification, and a capstone AI competency assessment across Pigment's agentic tools
• Own end-to-end delivery of POP for every cohort: scheduling, facilitator coordination, run-of-show management, logistics, and post-session measurement
• Keep EMEA and NAMER cohorts running in parallel, managing the shared global anchor sessions (Founder Q&A, Closing Circle) and each region's distinct constraints (e.g.: EMEA's sequential regional benefits tracks; NAMER's 8am PST floor)
• Coordinate in-person exceptions — e.g: R&D/Product new hires and any Paris-local hires attending in Paris — including stakeholder alignment with R&D leadership
• Manage the facilitator roster and vendor relationships (e.g., regional benefits facilitators, LetterAI, swag/Sendoso vendor) and resolve open content items with their owners
• Maintain and evolve the multi-day curriculum while supporting facilitator guides, timing constraints, and content pillars (“Why Anything?”, “Why Pigment?”, “Why Pigment Now?”) across in-person, hybrid, virtual, and asynchronous formats
• Own measurement: satisfaction and engagement tracking, social media post growth, and the capstone AI competency assessment; turn results into a continuous improvement loop
• Orchestrate monthly local hub socials (Austin, NYC, Toronto, San Francisco, London) that extend the onboarding experience for remote hires
• Build clean, durable operating documentation so POP can run consistently without depending on any one person's institutional knowledge, and close the current gaps in post-onboarding handoff to managers
• Partner with the People team, GTM leadership, and cross-functional stakeholders (R&D, Legal, Product Marketing, Finance and Professional Services) to keep content current and the program aligned to business priorities
• You'll report into GTM Enablement leadership and work closely with:
• The People team during program transition
• Regional facilitators for benefits and culture sessions (e.g., UK, France, DACH tracks)
• Thought leadership from across the company
• R&D/Product stakeholders in Paris for Day 1 in-person sessions
• People team and HRBPs, for probation and manager-accountability touchpoints
• Vendors supporting swag and new hire experience logistics
• In your first 6–12 months, you will:
• Take full, confident ownership of POP operations from the redesign team with no drop in quality
• Run EMEA and NAMER cohorts in parallel smoothly, cohort after cohort, with tightening timing and fewer open items
• Close out inherited open items (e.g., outstanding content placeholders, vendor decisions) and put durable owners and documentation in place
• Show measurable improvement in satisfaction, engagement, and capstone AI competency assessment results
• Strengthen the post-onboarding handoff to managers, improving manager accountability in the 30/45/90/120-day window

Benefits

• Healthcare including dental
• Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto
• Hybrid work policy (40% remote)
• One company offsite every year in Paris
• Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)
• 50% home work stipend covered by Pigment
• Free Lunches
• Monthly office socials. Quarterly team socials
• 50% travel paid for