Program Manager

About the Role

Do you enjoy bringing structure to fast-moving work and creating clarity across teams, priorities, and processes? We are looking for an experienced project manager to support the Inhouse Community Content Operations team through a unique dual-scope role. The ideal candidate is highly organized, comfortable managing multiple workstreams, and confident leading agile team rhythms in a fully bilingual environment.

This role combines ownership of Jira triage, agile ceremonies, and reporting with content project management across cross-functional initiatives. The right person will thrive in a fast-paced, collaborative environment and will be skilled at keeping work visible, organized, and moving forward. They will bring strong communication, coordination, and follow-through to both team operations and content execution, helping ensure continuity, alignment, and delivery across the organization.

This role also requires strong negotiation skills to manage competing priorities, negotiate deadlines, and help balance team capacity across incoming content requests, high-priority content projects, the editorial calendar, and key company milestones. Success in this role will depend on the ability to make thoughtful tradeoffs, maintain momentum on important work, and help the team stay focused on what matters most.

Responsibilities

• Own Jira triage and workflow management to maintain visibility into incoming work, priorities, and team capacity.
• Lead agile ceremonies and team operating rhythms, including storytime, sprint planning, sprint retrospectives, and brainstorming sessions.
• Create and maintain reporting, project documentation, meeting notes, and status updates to support clarity, transparency, and continuity.
• Manage content project workflows from intake through delivery, ensuring timelines, dependencies, and milestones are clearly defined and tracked.
• Partner with cross-functional stakeholders to coordinate work, resolve blockers, and keep projects moving forward.
• Negotiate deadlines and balance team capacity across incoming content requests, high-priority content projects, the editorial calendar, and key company milestones.
• Define and reinforce project management processes that support efficient execution and ongoing process improvement.
• Support cross-functional alignment by facilitating communication, clarifying ownership, and helping teams make informed tradeoffs.
• Identify risks, anticipate challenges, and escalate issues when needed to protect delivery and maintain momentum.
• Help ensure consistency, follow-through, and operational excellence across both agile team operations and content project management.
• Requirements
• Bachelor’s degree in English, Marketing, Communications, Business, Project Management, or a related field, or equivalent relevant project management experience
• 2+ years of experience in project management, program management, content operations, or a related cross-functional environment
• Experience managing multiple projects simultaneously, with the ability to balance timelines, shifting priorities, and competing business needs
• Experience leading agile ceremonies and applying agile methodology and scrum practices in day-to-day team operations
• Strong working knowledge of Jira, including workflow management, intake processes, and backlog prioritization
• English proficiency at C1 or C2 level, with excellent written and verbal communication skills in a fully bilingual, global environment
• Strong organizational skills, with the ability to create structure, maintain documentation, and drive follow-through across multiple workstreams
• Experience with project reporting, meeting facilitation, status updates, and maintaining clear project records
• Experience using AI tools such as ChatGPT, Gemini, Claude, or similar platforms to improve workflow efficiency, support content operations, and enable day-to-day project execution
• Other Qualifications
• Experience managing content project workflows from intake through delivery
• Strong negotiation skills, with the ability to balance deadlines, team capacity, incoming requests, high-priority projects, the editorial calendar, and company milestones
• Experience working with cross-functional stakeholders to coordinate dependencies, timelines, and deliverables
• Familiarity with collaboration and documentation tools such as Confluence, Smartsheet, Asana, Monday.com, or similar platforms
• Ability to identify risks, anticipate challenges, and support issue resolution in a fast-moving environment
• Experience supporting global or distributed teams preferred
• Experience working with content, community, marketing, editorial, or digital operations teams preferred
• Familiarity with process improvement and operational excellence practices preferred
• Ability to flex into complementary roles such as Scrum Master, workflow coordinator, or project operations support when needed
• Experience working in a SaaS, technology, or enterprise software environment preferred