Program manager

Key Responsibilities

• Lead and manage complex software application development and delivery programs across the full Software Development Life Cycle (SDLC).
• Drive program planning, execution, governance, dependencies, milestones, and delivery outcomes across multiple teams.
• Partner with Engineering, Product, Quality, Compliance, Risk, and other cross-functional stakeholders to ensure successful program delivery.
• Establish and maintain appropriate Quality Management System (QMS) processes and quality controls throughout the software delivery lifecycle.
• Identify, assess, track, and mitigate program, technical, operational, and delivery risks.
• Ensure software development and delivery processes comply with applicable organizational policies, regulatory requirements, quality standards, and governance frameworks.
• Define and monitor quality metrics, KPIs, controls, and program health indicators.
• Drive continuous improvement initiatives across software development, delivery, quality, and governance processes.
• Manage cross-functional dependencies, issues, risks, and escalations to ensure timely resolution.
• Ensure appropriate documentation, traceability, change management, and quality evidence are maintained throughout the development and delivery lifecycle.
• Support internal and external audits by ensuring program processes and controls are properly established and documented.
• Communicate program status, risks, quality metrics, dependencies, and key decisions to senior leadership and stakeholders.

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