Program Manager

Who you are

• If you are an outcome-focused leader passionate about raising the bar and connecting people with technology, this journey is for you
• Proven Track Record: Extensive experience executing complex strategy-to-execution plans and managing large communities (500+ employees) within a large-scale, international environment (5K+ employees)
• AI & Technical Expertise: Conceptual and hands-on experience designing and deploying AI solutions using LLMs (ChatGPT, Claude, Gemini, Glean), combined with strong working knowledge of the Atlassian Suite (Jira, Confluence)
• Event & Communication Mastery: Exceptional written/spoken communication skills with a proven background in owning end-to-end events for 100+ attendees and managing multi-channel communications
• Process & Program Management: Deep expertise in developing, embedding, and continuously improving standardized ways of working and role-specific L&D plans across multi-departmental organizations
• Senior Stakeholder Management: Demonstrated ability to influence, advise, and collaborate effectively with executive-level stakeholders (Director level and above)
• Mindset & Approach: Highly proactive, pragmatic, customer-centric, and accountable leader who thrives in ambiguous environments and continuously raises the bar

What the job involves

• As a Program Manager within the Chief Business Officer (CBO) Office, you will play a pivotal role in enabling Booking.com to achieve its strategic and operational goals
• Reporting directly to the Director, CBO Program Management, you will lead the growth, engagement, and alignment of a 500+ person craft encompassing Strategy, Business Operations, Program Management, and Change Management (SBOPC)
• In this highly visible role, you will champion the adoption of cutting-edge AI solutions, drive standardized ways of working, and build an inspiring community across our global organization
• Craft & Community Leadership: Lead the annual SBOPC craft plan and own end-to-end community engagement, including communications, events (All Hands, Summits), and managing volunteer networks
• AI Solution Adoption: Own the AI roadmap for the SBOPC craft by scoping, developing, deploying, and driving broad adoption of scalable AI workflows in collaboration with tech teams
• Program Standards: Drive broad organizational adoption and continuous improvement of the Booking Program Standards, embedding them as the default in AI solutions
• Technical & Business Liaison: Act as the strategic liaison between the CBO Office PMO and Tech Standards teams to ensure business requirements are integrated into Jira usage
• Cross-Functional Collaboration: Manage relationships with external partners (e.g., PMI) and internal Craft Managers to share best practices and drive organizational alignment

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options