Program Manager

Overview Program Manager II

Responsibilities JOB SUMMARY

• Program Manager II engages in Seat Supplier related Business Activities. Support of KPI initiatives, OTD, Technical Data Requirements, as well as responsibilities relating to complex integration and coordination activities which may require interaction with functional departments, both internal and external. Involves interaction with internal department managers to assure customer requirements and commitments are well communicated, understood and implemented. Clear communication to engineering, product development, certification departments regarding overall relationship and business activity. Ensure that customer requirements are adequately defined, uniformly understood and appropriately planned to achieve the successful execution. Performs as customer focal to ensure strategic success. Supports Director as required.

MAJOR RESPONSIBILITIES.Description

• Management of Business Related Activities

• Lead weekly TSO meetings with Seat Suppliers

• Liaise TSO related KPI's

• Manage, prepare, and convey report Overall Performance to internal functional department managers

• Lead internal meetings, communicating all business activity

• Lead weekly meetings with BOT-RMA Team

• Gather, Analyze, and report tech data submittal performance, and NOC management

• Prepare & Report Overall Performance (SLA/RMA)

• Lead internal meetings, communicating all business activity

• Lead internal meetings with internal groups

• Process Improvement / Development / Implementation

• Prepare & Report Overall Performance

• Coordinate meetings with Cert./Eng. Dept.

• OTD, KPI Targets, Tech Data Submittal/Rejections, Response Times

• Monitor/Document Business Agreement activity

• Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.

• Provides Internal managers status on the performance of Seat Supplier KPI activity, provide training as needed, provides guidance in problem solving, and directs activities relative to performance of tasks in support of the assigned program requirements.

• Customer Requirements/Program Support

• Develop and maintain program plans and/or procedure that identify work scope.

• Act as communications focal point to the Seat Suppliers, and Internal Functional Departments and/or OEM as required.

• Ensure that certification and technical data requirements are defined and coordinated.

• Maintain superb communications between Panasonic and Seat Suppliers by regular follow-up status reviews and correspondence.

• Interdepartmental Communication and Support

• Coordinate closely with all functional departments and provide a status on the key initiatives related to agreed deliverables related to overall performance requirements.

• Identify all potential critical delays and provide appropriate and timely notification.

• Work closely with all functional departments for responding to those changes that may impact schedules.

• Ensure superb communications between Panasonic internal and external customer are maintained within Panasonic standards.

• Leadership

• Arrange, attend and chair internal/external meetings and technical reviews as required.

• Assist members of functional organizations by providing direction of program activities and issues resolution(s).

Education/Experience Requirements

• BS Highly Desired or equivalent work experience in engineering, software/product development, development or project management in a leadership position.
• Practical work experience in the aircraft industry is highly desired.

Knowledge/Skill Requirements

• Demonstrated ability to prepare and deliver effective presentations, analyze and interpret customer requirements, plan and monitor effectively, and function as a champion for customer satisfaction while managing program performance to meet the needs of the company.
• Proficient in the use of MS office suite of software applications. (i.e. Excel, Word, PowerPoint, VISIO, Project).
• Strong organizational skills and the ability to manage multiple programs and issues.
• Strong time management skills and ability to work through issues without escalation. Ability to thoroughly articulate his/her position(s) concerning problems and/or solutions on his/her own accord with minimum assistance from upper management.
• Ability to prioritize daily workload in support of program needs.
• Practiced team building and leadership skills.
• Possess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organizations.
• Ability to work well with people under pressure including people from diverse cultural and political backgrounds.
• Outgoing, self motivated, well organized and detailed oriented.
• Creative problem solver with the ability to resolve conflicts and filter conflicting agendas to determine best path forward a resolution.
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on problems of diverse scope where analysis of data requires evaluation of variable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Other Requirements

• Ability for up to 10-30% travel domestic and internationally required.

REQ-155987