Program Manager

Job Summary:

As a Program Manager, you’ll work closely with residents and their families while providing ongoing support, developing staff, and guidance to caregivers. Promotes daily functioning and health of residents by developing day-to-day management and long-term planning of the resident caregiving area. This position is for an individual who enjoys hands-on care and leadership and wants to grow professionally within a supportive, team-oriented environment.

While some remote work is available, this Program Manager position is primarily in the field and requires regular in-person visits with residents and caregivers.

Reports to: Operations Manager

Caregiver Job Responsibilities:

● Accomplish caregiver objectives by orienting, training, coaching, counseling, and disciplining employees, communicating job expectations, recommending compensation provisions, and ensuring adherence to Bilan Quality Care policies and procedures.

● Frequently provides on-site management of caregivers to ensure implementation of Bilan Quality Cares Policies and Procedures and effective resident care.

● Frequently receive feedback from resident and caregiving staff to assess relationships between parties and work as needed to remedy problem areas.

● Ensure the resident’s (PLAN OF CARE??) is being implemented appropriately and effectively.

● Assure quality of care by developing and implementing standards of care, enforcing adherence to Wisconsin State, DHS 88.01 and other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments to maintain compliance.

● Provide information to residents and the caregiving team by answering questions and fulfilling requests.

● Educate employees, residents and residents family members about health care issues.

● Function as a resource person and mentor to all caregivers to maintain high professional standards and be available to answer staff questions.

● Scheduling hours and assigning caregivers to particular residents.

● Receive employee call-offs, make records of specifics and update schedules as appropriate.

● Maintain a safe and clean working environment by designing and implementing policies and procedures, rules, and regulations to this effect.

● Provide input to the Administrators for the development and improvement of policies and procedures to support the residents safety and quality of care.

● Maintain documentation of resident care services

● Audit resident records.

● Ability to take ownership without constant direction.

Caregiver Qualifications/Skills:

● Supervise and support caregivers

● Creating a safe, effective environment, while being compassionate and resident/caregiver focused

● Detail oriented, organized, proactive and dependable.

● Complete documentation and ensure regulatory compliance

● Adaptable and able to manage changing priorities

● Monitor service quality and ensure care plans are followed

● Train and mentor caregivers

● Communicate with families, guardians, and care teams

● Assist with staffing needs and problem-solving when challenges arise

● Support individuals in reaching personal goals and participating in their community

● Cover critical resident shifts when caregivers are unavailable

Education, Experience, and Licensing Requirements:

● 2+ years of caregiving, direct-support, or similar experience required

● Previous experience in management or supervisory in a caregiving setting

● Experience training, coaching, or mentoring employees (caregivers)

● First Aid & Choking and Fire Safety within 90 days of hire.

● Any state-mandated certification

● Prior experience as a professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors is strongly required.

● Experience working with individualized service plans or care plans

● Continuing Education requirements met annually.

● Must be at least 18 years old, with a high school diploma or equivalent

Pay: $50,000.00 - $71,178.39 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person