Program Manager

Own program-level delivery across a portfolio of concurrent Ripple Treasury implementations in the Middle East, ensuring coordinated progress across multiple solutions, teams, and client collaborators. Serve as the senior point of contact for client program sponsors and executive partners, developing positive connections and ensuring alignment on scope, timelines, and business outcomes. Develop and maintain coordinated program plans, resource allocations, RAID logs, and program-level reporting in accordance with Ripple Treasury s delivery standards. Identify and manage cross-project dependencies, risks, and customer concerns; drive issue resolution across internal and external teams with urgency and ownership. Facilitate executive-level status updates, steering committee meetings, and post-implementation reviews with clients and internal leadership. Partner with Project Managers on individual engagements, providing mentorship, quality oversight, and support for blocking issues as needed. Collaborate cross-functionally with Product, Engineering, Consulting, Sales, and Customer Success to align delivery execution with client objectives and company priorities. Champion program governance guidelines, change management, and continuous improvement across the delivery lifecycle. Contribute to PMO capability-building, including playbook development, methodology refinement, and team mentoring, as the practice scales.

Desired Candidate Profile

5+ years of experience in program or project management, with at least 2 years managing enterprise-level SaaS, enterprise software, or professional services implementations. Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components. Strong collaborator management skills, with the ability to navigate and influence at all organizational levels, from project teams to C-suite sponsors. Experience working across internal delivery teams and third-party partners, including Systems Integrators (SIs) or global consulting firms. Solid understanding of treasury, cash management, or financial risk management processes; experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms is a plus. Demonstrated ability to identify, bring up, and drive resolution of program risks and issues in a fast-paced, client-facing environment. Outstanding written and verbal communication capabilities, with the ability to simplify complex delivery status into clear executive narratives. Ability to mentor and develop junior PMs and consultants while managing your own program delivery load. Experience providing services to clients across the Middle East, or a proven capability to work effectively across regional business cultures, time zones, and working-week conventions. Willingness to travel regionally as required to support client engagements.