Program Manager

Position Summary:

The Program Manager serves as the interface between customers, internal stakeholders, and the shop floor. This role ensures all work scopes are planned, tracked, and delivered according to contract and customer expectations. The Program Manager coordinates documentation, materials, engineering inputs, and job status while providing excellent customer support.

Key Responsibilities:

• Function as the customer advocate and primary point of contact for all assigned jobs.
• Generate and maintain job timelines based on input from operations and material availability.
• Validate job packages before release to ensure all technical data, travelers, and compliance documentation are accurate.
• Monitor job progress, flag potential delays, and develop mitigation plans with the Operations Manager.
• Facilitate communication between engineering, quality, and supply chain to resolve blockers.
• Prepare and review delivery documentation including 8130-3s, conformity packages, and certificates.
• Manage and update job status in the ERP system.
• Provide weekly reports to customers and internal leadership on delivery, quality, and performance.
• Identify improvement opportunities in customer experience and job flow.

Performance Metrics:

• Customer satisfaction (OTD, responsiveness)
• Job tracking accuracy and documentation compliance
• Delivery timeline adherence
• Margin retention per job
• Escalation and issue resolution effectiveness

Qualifications:

Technical Skills:

• Understanding component repair techniques and aerospace materials
• Proficiency in project management tools and ERP systems.

Soft Skills:

• Excellent leadership, communication, and people skills.
• Strong problem-solving abilities and analytical mindset.
• Customer-focused with a commitment to continuous improvement.

Experience:

• Bachelor’s degree in business or engineering with 3-5 years of experience as a project or program manager
• 3+ years of experience within the aviation MRO (maintenance, repair, and overhaul) industry highly preferred.
• Proven history in program or project management, particularly in regulated aerospace environments.
• Strong familiarity with aviation industry standards and specifications (e.g., FAA, EASA, NADCAP, OEM repair manuals).

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person