Program Manager

Job Summary We are seeking an experienced Program Manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.

Key Responsibilities

• Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
• Lead planning and execution of multiple projects under the program umbrella.
• Coordinate cross-functional teams to ensure timely delivery of program outcomes.
• Monitor program performance, timelines, and budget adherence.
• Identify, track, and mitigate program-level risks and issues.
• Provide regular updates to leadership and stakeholders through status reports and review meetings.
• Establish governance processes and reporting mechanisms.
• Ensure alignment between business goals, project delivery, and change management.
• Foster collaboration between product, engineering, operations, and other departments.
• Mentor and guide project managers within the program as needed.

Qualifications

• Bachelor’s degree in computer science, Information technology, or related field experience.
• 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
• Experience working in/around Contact Centers and their operations
• Knowledge of NICE / CXone contact center solutions
• Proficiency in project management tools. JIRA experience is a plus.
• Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
• Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
• Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
• Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
• Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.