Program Manager

About Cooler Master

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism , our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Position Overview

The Program Manager will serve as the key point of contact for all current and upcoming programs for assigned key accounts in North America. This role will work closely with customers, including participating in customer visits with the Business Development Manager to understand their latest business needs, project plans, and future direction, and work with North American and Asia-based manufacturing teams, Engineering, Quality, Supply Chain, and other internal functions to ensure projects and production remain on track and are delivered on time.

Key Responsibilities and Accountabilities

• Coordinate and track all current and upcoming projects for assigned key accounts, ensuring clear visibility of project status, milestones, and deliverables.
• Work closely with North American and Asia-based factories to understand and monitor production schedules, capacity, and progress.
• Coordinate cross-functional teams to address project, production, quality, and delivery issues and drive timely resolution.
• Serve as a central communication point between customers, factories, and internal teams to ensure information and priorities are clearly communicated.
• Work closely with the Business Development Manager to visit key customers, understand their current priorities, future plans, and upcoming project needs, and communicate relevant insights to internal teams.
• Proactively identify potential project, production, quality, and delivery risks, and coordinate with relevant teams to develop solutions and prevent delays.
• Provide ongoing program support and follow-up to ensure projects and production are completed and delivered to the customer on time.
• Track open issues and follow up with responsible teams to ensure timely resolution and minimize impact on project schedules and customer commitments.

Qualifications

• 3-5 years of experience in Program Management, Project Management, Operations, Manufacturing, or a related field.
• Strong coordination, communication, follow-up, and problem-solving skills.
• Experience working with manufacturing teams and cross-functional organizations.
• Experience working with U.S. and Asia-based teams or factories is strongly preferred.

Benefits:

• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• FSA & HSA plans available
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match

For Pay Transparency-Compensation Description (Annually)

The base salary range for this position in the selected city is $100,000 - $130,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).