Program Manager

About the Role

The responsibilities of the Program Manager would be as follows:

• Plan and execute multiple projects, collaborating cross functionally/geographically
• Design and develop processes to simplify operations and improve customer experience
• Develop metrics and mechanisms to improve efficiencies and customer experience
• Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders
• Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design

Basic Qualifications - Bachelors Degree with an MBA from a reputed institution is preferred :

• Five plus years of project management experience in a reputed multinational organization
• Self-driven person who thrives in an ambiguous environment
• Analytical thinker with structured problem solving skills
• Process design and process improvement capabilities
• Demonstrated ability to logically influence peers, stakeholders and senior leaders
• Result oriented with strong planning and execution skills
• Exceptionally strong written and verbal communication skills
• Sound judgment and flexibility in balancing multiple programs to meet tight deadlines

Basic Qualifications:

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules