Program Manager

Purpose: The Program Manager provides oversight for the overall operations of assigned living units including management of staff, cottage structure, building management, and crisis management

Essential Duties and Responsibilities:

• Responsible for all aspects of cottage management including hiring and supervision of all Direct Care Staff and supervision of residents for assigned living unites.
• Manages overall cottage structure including adequate program staffing/schedules, medication management, and transportation and facility management along with all health and safety drills (fire drills, tornado drills, etc.)
• Ensures compliance with federal and state laws, outside regulatory and contractual requirements, all internal agency policy and procedures, and all accreditation standards
• Ensures policies and procedures are followed when crisis intervention occurs to include but not limited to notification of internal and external collaterals, applicable documentation, debriefing of staff and residents, etc.
• Responsible for the management of the budget and effective use of resources for assigned living units.
• Participates in the PQI process with the attention to the culture of safety and quality, prioritizes and implements necessary changes based on these evaluations
• Responsible for the resident’s care and progress relative to the needs, goals, and objectives identified in the assessments and service plans.
• Contributes to the prevention and management of challenging behaviors
• Communicate with team prior to admission to the campus specifics regarding the new resident including risk assessment.
• Facilitates team meetings weekly or more often as needed to communicate resident information such as risk assessments, functional analysis of behavior, goals, needs, etc.
• Acts as a liaison between the Agency and external collaterals including but not limited to Residential Child Care Licensing, Office of Provider Management, etc.
• Participates in the clinical staffing of residents.
• Maintains on call professional duties as assigned.
• Develops and maintains effective, therapeutic relationships with residents
• Utilizes appropriate Sanctuary tools when interacting with colleagues and residents.
• Adheres to the seven commitments of Sanctuary when carrying out work responsibilities.  Completes assignments in a timely and accurate manner
• Is willing to take on additional responsibility in a positive manner.
• Complete training necessary to perform position consistent with program and agency staff development plans.
• Uphold the mission, vision and values of The Methodist Home.
• Regional site needs may dictate a difference in some job responsibilities

Education and/or Work Experience Requirements:

• Bachelor’s Degree and a minimum of two years of supervisory experience.
• Two years experience in a residential facility preferred.
• Knowledge of principles and processes for providing customer and personal services, this includes meeting quality standards for services
• Must have the ability to listen and understand the needs of residents, staff and collaterals.
• Knowledge of emotionally disturbed adolescent behavior, developmental issues, group dynamics, societal trends, and peer influences.
• Working knowledge of family systems and family dynamics
• Must have a valid Driver’s License with minimum of four-year driving history and the ability to meet and remain in good standing in accordance with Agency insurance guidelines.
• Must have proficient computer knowledge.
• Ability to communicate clearly both verbally and in writing.
• Ability to meet and handle the public with tact and poise.
• Must be able to multi task in a fast-paced work environment.
• Ability to appropriately handle confidential information
• Ability to understand and consistently implement policies and procedures of the Agency.
• Ability to interact and work cooperatively and effectively with other personnel and residents.
• Ability to show sensitivity and responsiveness to cultural difference in the service population

Job Type: Full-time

Pay: $55,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Master's (Required)

Experience:

• management: 2 years (Required)
• Case Management/Human Services: 2 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person