Program Manager

Job highlights

• Bachelor of Technology in Computer Science or related field . Information Technology Infrastructure Library (ITIL) Certified . PMP or Prince 2 certified (good to have) . Good interpersonal and analytical skills
• Experience Required: 8-10 years
• Should be smart and presentable. .

Company Overview:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

Experience Required: 8-10 years.

• End-to-end Project Planning and Coordination (Activities and Resources)

• Responsible for overall project processes and deliverables.

• Project onboarding, daily tracking of performance, proactive communication and escalation management

• Drive the highest level of customer satisfaction and be a customer-referenceable account.

• Issue identification, resolution and stakeholder management.

• Project kick-off, weekly governance, documentation, reports and dashboards.

• Partnership with customers and stakeholders with a customer-focused mindset.

• Process and Service Improvement and Identification of new business opportunities.

• BGV, Compliance, training and onboarding as per customer process.

• Timely escalation to internal teams to take necessary actions.

• Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.

• Daily status reporting to SDM.

• Quality control, knowledge management, and best-practice sharing.

• IT Operations and Service Operation.

• Handling Change Requests in Project Management.

• Maintain Project documentation and course folders, SLA, PMS.

  Skillset:

• Bachelor of Technology in Computer Science or related field

• Information Technology Infrastructure Library (ITIL) Certified

• PMP or Prince 2 certified (good to have)

• Good interpersonal and analytical skills. Should be smart and presentable.

Mandatory Skills

End-to-End Project Planning, Coordination Delivery Management, CSAT / Escalation Handling/ Project Governance/ Reporting, Dashboards SLA Management/ IT Operations/ Process Improvement/ BGV/ ITIL / PMP / PRINCE2

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.