Program Manager

Job highlights

• Experience / Qualification: Minimum 4+ years of experience in Healthcare / Insurance (India / US/Europe) industry in a client serving role

• or Psychologists and 5+ years of experience in client-facing roles

• Have a thorough understanding of the platform.

• Lead a 2-tier team of on ground ops managers and PEEs.

• Maintain strong relationships with the clientele on a tangible and intangible level.

• Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction.

• Create plans to address clients? business needs.

• Ensure both the company and clients adhere to contract terms.

• Study competition to find new ways to retain customer.

• Collaborate with internal teams (tech, data analytics, etc.) to address customers? needs.

• Align client goals and targets to the execution.

• Develop and maintain strategic long-term relationship with the client, at operational and management levels.

• Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client.

• Manage communication and project delivery between the clients and the internal team.

• Measure, track and analyse key account metrics and effectively communicate the same to the client

• Gather, report and communicate clients? feedback on service, technology and product delivery.

• Overseeing management information systems and providing analytical inputs.

• Keep abreast with industry and market trends and best practices.

Experience/Qualification: Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role. or Psychologists and 5+ years of experience in client-facing roles. or Administration degree in Hospital administration. or B.Pharm/M.Pharm Candidates.