Program Manager

Program Manager- Learner Experience & Operations

Company: Futurense Technologies

Location: Remote

Role Overview

We are looking for a Program Associate to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.

Key Responsibilities 1. Learner Support & Communication

• Act as a point of contact for learners for queries and support
• Handle calls, messages, and follow-ups to ensure engagement
• Assist in resolving basic issues and queries within defined timelines

2. Ticketing & Query Management

• Manage learner queries via ticketing tools
• Ensure timely responses and resolution
• Escalate complex issues to the Program Manager when required

3. Cohort Operations Support

• Support in day-to-day program execution
• Help coordinate sessions, schedules, and communication
• Ensure learners are informed about upcoming activities and deadlines

4. Data Tracking & Reporting

• Maintain trackers using Excel / Google Sheets
• Update data on:
  • Attendance
  • Assessments
  • Learner progress
• Support in identifying at-risk learners

5. Coordination

• Work closely with Program Managers, TAs, and internal teams
• Assist in ensuring smooth program delivery and learner experience

Requirements

• 1-3 years of experience in operations / support / program coordination
• Strong communication skills (calls + written)
• Basic knowledge of Excel / Google Sheets
• Ability to manage multiple tasks and follow processes
• Detail-oriented and organized

Good to Have

• Experience in edtech / learner support roles
• Familiarity with ticketing tools or LMS platforms

Who Would Be a Good Fit

• Someone who is proactive and responsive
• Comfortable interacting with learners regularly
• Willing to learn and grow in program/operations roles

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.