Program Manager

• Gathering project requirements from stakeholders and planning and organizing client
  campaigns.
• Responsible for timely delivery of client programs, revenue, and profitability targets for the
  team
• Developing workflows and assigning tasks to team members, and monitoring progress daily.
• Developing and implementing change management in projects; and assessing, managing,
  and mitigating risks.
• Identifying actionable insights from the available data / dashboards; and working with
  stakeholders across operations, data services, sales, and customer success teams to
  formulate effective program implementation strategies, and monitoring processes.
• Establish a high standard for productivity, quality, customer service as well as define user
  guidelines.
• Develop regular program analysis for internal stakeholders and prepare monthly analysis for
  client reviews.
• Day-to-day responsibilities will include floor discipline, project scheduling, project
  prioritization, meetings/brainstorming sessions, tracking MIS on multiple projects, data
  distribution, establishing daily output and efficiency/utilization of teams, relevant
  escalations, review meetings and client interactions etc.
• Coaching, training, and counselling team members to enable them to be successful in their tasks. And fostering a culture of high performance, trust and customer centricity.

Who are we looking for

• Bachelor s degree in business, operations management, or related field; with 5- 7 years of
  working experience within Martech, Digital Marketing or related industries providing
  products / services for international markets, and to enterprise clients.
• Should have hands-on experience in executing projects and exceeding customer
  expectations, including experience with hands-on managerial roles, directly managing teams
  (preferably distributed teams) and driving change.
• Excellent communication and articulation skills; with strong presentation and power point skills.
• Exceptional organizational and leadership skills to be able to effectively manage multiple programs and create a positive and high-performance culture within the team.
• An innate ability to remain calm and composed during times of uncertainty and stress; and should be comfortable working in a highly dynamic, start-up type of environment.
• Should be a creative and analytical thinker with strong problem-solving skills.
• Strong understanding of BI and project management tools.