Program Manager

Job Title: Program Manager

Experience: 4-6 Years

Location: Bengaluru (Hybrid)

Core Mindset & Expectations

• AI / Builder-First Mindset: Expected to leverage Claude Code to 10X individual contribution and output.
• Capacity for Invention & Innovation: Demonstrate curiosity-driven, first-principles reasoning to design processes, guardrails, and mechanisms while working backward from desired outcomes to execute smartly.
• Builder Mindset: Proactively build scalable mechanisms and take end-to-end ownership.

Culture Champion: Live and breathe our core values, serving as a role model across teams.

Key Responsibilities

1. Operating Cadence & Governance

• Weekly/Quarterly Operational Health Reviews : readiness checks, facilitation, MOM, and action-item tracking to closure
• Steer the 6-monthly operating plan reviews, ensuring pods stay aligned to roadmap commitments
• Coordinate half-yearly sync meetings — invites, readiness, minutes, and follow-through on action items

2. Production Reliability & RCA

• Production Outage and RCA process end-to-end: ensure outages are logged, resolved and RCAs are filed, learnings are documented and shared, and remediation actions are tracked to completion
• Monitor monthly outage summary for the exco newsletter review
• Support weekly Algebrik outage monitoring calls and emerging Customer Service outage tracking

3. Linear & Git Hygiene and Compounding Knowledge Moats

• Conduct daily and weekly Linear hygiene audits across pods — flag stale projects, missing status updates, and misaligned hierarchy (Initiative → Sub-Initiative → Project → Issue)
• Run Git hygiene audits — surface open branches and aging PRs, nudge approvers to close the loop
• Track and surface reports on Linear and Git SLAs for management to take action on externally made commitments and internal execution excellence

4. Reporting & Communication

• Produce the weekly projection (aka “Nirnay”) completion report (Linear + Claude Code driven), shared monthly org-wide
• Orchestrate the monthly newsletter for ExCo and leadership, collated from all product pods
• Own first-line triage of "paper cuts" — unplanned asks from other teams — resolving or routing them without burdening pod leads

5. Cross-Functional Execution & Guardrails

• Support RBI/audit compliance workstreams in close partnership with the Product and Compliance functions — tracking commitments, deadlines, and evidence gathering
• Coordinate resolution of cross-tool issues (e.g., Trackwizz, Screenza) by bringing the right people together, even without deep tool-level expertise

6. People & Process Optimization

• Exercise "trust but verify" oversight for delegated coordination and EA-related workstreams.
• Systematically optimize recurring processes, transferring ownership while maintaining light-touch review.

Qualifications & Requirements

• 4–6 years total experience in program management, technical project management, or a chief-of-staff-adjacent role, ideally in a scaling tech/fintech environment
• Demonstrated ownership of operating cadences (stand-ups, health reviews, reporting) at org or multi-team scale — not just single-project coordination
• Working fluency with Linear or equivalent tool, Git/GitHub fundamentals (branches, PRs, cycle time concepts), and comfort reading dashboards/metrics without hand-holding
• Prior exposure to production incident/RCA processes is a strong plus
• Bachelor's degree in a relevant field; MBA or equivalent is a plus but not required
• Core Competencies & Skills
• Cross-functional stakeholder management (engineering, product, QA, compliance, leadership)
• Judgment-based prioritization and escalation — knows what to solve directly vs. what to route up
• Structured written and verbal communication (exec-ready reporting)
• Comfort with ambiguity and high-agency execution ("good mechanisms, not good intentions")
• Process continuous improvement mindset with the right attitude

Role Expectations

This is an ownership role, not a support role — the person is expected to run entire operating rhythms independently and exercise judgment on what needs escalation, not just track and remind.