Program Manager

About Ascendion

Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and handson experience

Experience a community of change makers!

Join a culture of highperforming innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Customer Experience Program Manager

Role Overview:

The Total Customer Experience (TCE) Program Manager is responsible for defining, evaluating, and optimizing the end-to-end customer experience across the software, applications, services, and connected ecosystems throughout the product lifecycle—from concept and design through development, launch, support, updates, and ongoing optimization. This role serves as the customer advocate and experience champion, ensuring every customer interaction is intuitive, seamless, consistent, and valuable. The TCE Program Manager partners closely with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations teams to identify experience friction, drive improvements, and establish best-in-class customer journeys. The role combines customer empathy, journey mapping, program leadership, and data-driven decision making to improve customer engagement, onboarding success, adoption, retention, supportability, and overall business outcomes.

Key Responsibilities:

End-to-End Customer Experience OwnershipOwn and continuously improve the end-to-end customer experience lifecycle across software applications, services, platforms, and device ecosystems.Evaluate customer journeys across all major stages, including:Awareness and discoveryInstallation and setupAuthentication and account creationOnboarding and first-use experiencesFeature adoption and engagementUpdates and upgradesTroubleshooting and self-service supportIssue resolution and customer careRetention and advocacyEstablish a holistic view of customer interactions across devices, operating systems, applications, services, and support channels.Ensure customer experiences remain consistent, intuitive, scalable, and aligned across multiple products and services.

Location: Vancouver,WA 98684 (Hybrid - 3 days onsite)

Salary Range: The salary for this position is between $104,000- $114,400 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!