Program Manager

Mission Statement

DCA Manufacturing is a leading Electronics Manufacturing Services provider of Printed Circuit Board Assemblies and Electronic System Integration, serving various sectors, including Industrial, Medical, Defense, Automotive and Aerospace. With a commitment to innovation and excellence, we leverage advanced technologies and a skilled workforce to deliver superior products at every stage that meets our customer’s needs.

Job Overview
Program Manager acts as the crucial link between an electronics manufacturer (EMS provider) and their client, overseeing the entire product lifecycle from quote to delivery, managing scope, cost, schedule, and quality, and ensuring customer satisfaction by coordinating internal teams and resolving issues for outsourced electronics production. They're responsible for driving new product introductions, managing supply chains, handling engineering changes, controlling inventory, and maintaining profitability for customer programs.

Key Responsibilities

• Manage day-to-day operations for assigned customer accounts.
• Ensure prompt resolution of customer problems and communicate outcomes effectively to maintain customer satisfaction.
• Provide timely delivery status updates to customers as required.
• Collaborate with the management team, providing necessary customer service support and updates.
• Stay informed about customer financial costing objectives and escalate relevant issues to management.
• Coordinate seamlessly with all company departments to ensure smooth processes for customer accounts.
• Utilize problem-solving tools effectively and proactively follow up on issues.
• Monitor and act on key performance indicators such as on-time delivery, inventory levels, AR, and customer satisfaction.
• Drive and facilitate new product introductions to meet customer needs.
• Maintain accurate records of customer purchase orders.
• Coordinate incoming customer engineering change notices.
• Work hands-on on customer RFQs including material pricing and coordinating labor and management approvals.
• Monitor and manage unresolved RFQs and coordinate incoming customer Return Material Notices (RMA).
• Fulfill additional duties as needed to support customers, manufacturing processes, and Quality System compliance, following procedures and completing all related documentation.

Qualifications

• Bachelor’s degree or equivalent.
• Five (5) or more years of related experience in Electronic Manufacturing Services or related sector in Programs and Supply Chain Management.
• Team player with strong written and verbal communication skills.
• Proficient in Microsoft Excel.
• Efficient time management, and multitasking.

EEO Statement: DCA Manufacturing is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What is your ideal annual salary amount for this position?
• Do you require a US work visa?

Education:

• Bachelor's (Required)

Experience:

• Program Management: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Troy, MI 48083 (Required)

Work Location: In person